Program Manager Business Operations Communications Corporate Responsibility Ops Tech
Program Manager Business Operations Communications Corporate Responsibility Ops Tech
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
Ready to be part of a team that shapes the reputation of one of the worlds most influential companies At Communications & Corporate Responsibility (CCR) were not just communicators were strategic storytellers reputation architects and community impact drivers. Were looking for innovative thinkers who can help us showcase Amazons commitment to employees partners communities and the environment while setting new standards for corporate communications excellence.
Great storytelling requires seamless operations behind the scenes. Thats where you come in. As the Business Operations Manager within CCRs Operations and Technology team youll support and establish operational excellence that enables our success. Working at the intersection of innovation and youll help drive the effectiveness of over 1200 professionals who bring Amazons story to the world. This is your opportunity to build the infrastructure that powers our global narrative and impact.
Who We Are
The Operations and Technology team drives CCRs effectiveness. We optimize our organization through:
Forwardlooking technology solutions
Scalable impactful programs
Innovative processes enhancing productivity
Resources fostering excellence
Your Impact
As Business Operations Manager youll lead operational transformation by:
Implementing scalable solutions globally
Supporting strategic initiatives
Designing best practices to elevate our organization
Fostering crossteam collaboration
Driving efficiency improvements
What Were Looking For
Builders mindset with passion for operational excellence
Strong organizational and project management skills
Analytical ability to identify improvement opportunities
Excellent stakeholder management capabilities
Experience scaling operations in complex organizations
Proactive problemsolving skills
Track record of managing highpriority initiatives
Why Join Us
Impact Amazons global reputation
Work with passionate professionals
Drive innovations at scale
Enjoy worklife harmony and inclusion
Shape the future of an influential company
At Amazon we embrace new challenges and seek individuals who can help us raise the bar in everything we do. If youre ready to make an impact at global scale while working with a team that values innovation inclusion and excellence we want to hear from you.
Key job responsibilities
1. Strategic Planning and Process Optimization
Support business review processes planning cycles and strategic calendar
Automate executive reporting processes for Steam and Board
Support goalmanagement processes prepare agendas and reports
2. Operational Excellence and Knowledge Management
Maintain key performance metrics
Develop implement and maintain Standard Operating Procedures (SOPs) and playbooks
Enhance knowledge repositories improving content organization and searchability
Support adoption of operational tools like Kingpin across CCR
3. CrossFunctional Collaboration and Stakeholder Management
Partner with internal teams including Finance Legal HR and Procurement on crossorg projects
Facilitate best practice sharing and process improvements across CCR
Collaborate with business teams and PMs to streamline operations and drive continuous improvement
4. Program and Project Management
Oversee endtoend project delivery and report results to senior leadership through 2x2s QBRs and Annual Planning
Drive implementation of operational improvements
Create feedback loops from customers to improve optimization
5. Technology and Systems Management
Oversee file storage systems and migration projects
Optimize and leverage key operational platforms (e.g. WorkDocs Asana Salesforce Microsoft Suite)
Identify and implement technological solutions to enhance operational efficiency
About the team
Meet the Operations and Technology team the dynamic force powering CCRs success story. Were a diverse crew of innovators who keep the wheels turning for our communications experts community impact leaders and sustainability champions. Think of us as CCRs backstage crew orchestrating the technology processes and resources that enable our organization to shine on the global stage. Were passionate about creating solutions that scale fostering collaboration that inspires and building systems that secure our future. But what really sets us apart Our belief that the best work happens when technology meets humanity and when innovation serves a greater purpose.
3 years of program or project management experience
Experience working cross functionally with tech and nontech teams
Experience using data and metrics to determine and drive improvements
Experience with basic webbased tools and products like Outlook Excel Word and SharePoint
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Bachelors degree or equivalent
Experience leading process improvements
Experience in defining and implementing process improvement initiatives using data and metrics
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Great storytelling requires seamless operations behind the scenes. Thats where you come in. As the Business Operations Manager within CCRs Operations and Technology team youll support and establish operational excellence that enables our success. Working at the intersection of innovation and youll help drive the effectiveness of over 1200 professionals who bring Amazons story to the world. This is your opportunity to build the infrastructure that powers our global narrative and impact.
Who We Are
The Operations and Technology team drives CCRs effectiveness. We optimize our organization through:
Forwardlooking technology solutions
Scalable impactful programs
Innovative processes enhancing productivity
Resources fostering excellence
Your Impact
As Business Operations Manager youll lead operational transformation by:
Implementing scalable solutions globally
Supporting strategic initiatives
Designing best practices to elevate our organization
Fostering crossteam collaboration
Driving efficiency improvements
What Were Looking For
Builders mindset with passion for operational excellence
Strong organizational and project management skills
Analytical ability to identify improvement opportunities
Excellent stakeholder management capabilities
Experience scaling operations in complex organizations
Proactive problemsolving skills
Track record of managing highpriority initiatives
Why Join Us
Impact Amazons global reputation
Work with passionate professionals
Drive innovations at scale
Enjoy worklife harmony and inclusion
Shape the future of an influential company
At Amazon we embrace new challenges and seek individuals who can help us raise the bar in everything we do. If youre ready to make an impact at global scale while working with a team that values innovation inclusion and excellence we want to hear from you.
Key job responsibilities
1. Strategic Planning and Process Optimization
Support business review processes planning cycles and strategic calendar
Automate executive reporting processes for Steam and Board
Support goalmanagement processes prepare agendas and reports
2. Operational Excellence and Knowledge Management
Maintain key performance metrics
Develop implement and maintain Standard Operating Procedures (SOPs) and playbooks
Enhance knowledge repositories improving content organization and searchability
Support adoption of operational tools like Kingpin across CCR
3. CrossFunctional Collaboration and Stakeholder Management
Partner with internal teams including Finance Legal HR and Procurement on crossorg projects
Facilitate best practice sharing and process improvements across CCR
Collaborate with business teams and PMs to streamline operations and drive continuous improvement
4. Program and Project Management
Oversee endtoend project delivery and report results to senior leadership through 2x2s QBRs and Annual Planning
Drive implementation of operational improvements
Create feedback loops from customers to improve optimization
5. Technology and Systems Management
Oversee file storage systems and migration projects
Optimize and leverage key operational platforms (e.g. WorkDocs Asana Salesforce Microsoft Suite)
Identify and implement technological solutions to enhance operational efficiency
About the team
Meet the Operations and Technology team the dynamic force powering CCRs success story. Were a diverse crew of innovators who keep the wheels turning for our communications experts community impact leaders and sustainability champions. Think of us as CCRs backstage crew orchestrating the technology processes and resources that enable our organization to shine on the global stage. Were passionate about creating solutions that scale fostering collaboration that inspires and building systems that secure our future. But what really sets us apart Our belief that the best work happens when technology meets humanity and when innovation serves a greater purpose.
3 years of program or project management experience
Experience working cross functionally with tech and nontech teams
Experience using data and metrics to determine and drive improvements
Experience with basic webbased tools and products like Outlook Excel Word and SharePoint
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Bachelors degree or equivalent
Experience leading process improvements
Experience in defining and implementing process improvement initiatives using data and metrics
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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