Senior Director - Site Reliability Engineering

About Gartner IT:

Join a worldclass team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cuttingedge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation an outcomedriven approach to success and the notion that great ideas can come from anyone on the team.

About the role:

Do you wear multiple hats in the world of reliability Are you a rockstar architect with a passion for building resilient performant and scalable systems If youre a technical leader who thrives at the intersection of software platform and onpremise Infrastructure then we want to meet you!

We are seeking a seasoned Sr. Director of Site Reliability Engineering (SRE who is responsible for developing and implementing a comprehensive strategy for site reliability encompassing scalability performance and reliability improvements. The role will align SRE objectives with overall conference business goals and technology roadmaps. It will foster the spirit of continuous improvement to the SRE and position it to meet Global Conferences MCPs.

The person in this role is responsible for overseeing SRE team operations ensuring the reliability and availability of all the technical services designed to deliver the worldclass experience to our clients. This role will work effectively with Service Management to enforce best practices for system reliability monitoring capacity planning incident response problem management disaster recovery change management and workflow automation. They will also partner with Global SRE Practice Leader to implement standard tools and technologies necessary to generate a complete view of SRE metrics and improvement areas including (but limited to) monitoring logging notification dashboarding and AIOps.

What youll do:

• Lead three regional crossfunctional SREs teams providing leadership mentorship and clear talent strategy to improve the overall effectiveness and performance of SRE team.

• Design and implement a holistic reliability strategy that aligns with Gartners Conferences Business Objectives and Technology Roadmap; encompassing resiliency engineering performance optimization and platform stability.

• Partner with executive leadership to communicate SRE initiatives advocate for optimal ROI and drive organizational change.

• Partner with Business and Technology leaders to develop SLOs and SLAs aligned with business goals.

• Champion a culture of automation tooling and continuous improvement within the reliability team to reduce the toil.

• Architect and build highly scalable secure and resilient digital products .NET/NodeJs/Javabased) onpremise and cloud environments such as AWS and Azure with multiregion DR strategy.

• Implement best practices for observability leveraging tools and techniques to gain deep insights into system health and performance.

• Establish 24x7 Incident Management process in partnership with Gartners NOC; Oversee incident response root cause analysis and postmortem procedures for rapid resolution and prevention

• Responsible for tracking and Improving MTTI MTTR and MTTF for all the technology services

• Stay uptodate on the latest trends and technologies in reliability performance engineering frameworks (such as .NET/Java/ and cloud computing (AWS and Azure).

• Manage the reliability budget and resources effectively.

• Advocate for reliability best practices across the entire organization.

• Travel to the Premium destination conferences to provide onsite support.

What youll need:

• Formal training or certification on site reliability/software engineering concepts and 12 years applied experience. In addition 5 years of experience leading technologists to manage anticipate and solve complex technical items within your domain of expertise and more broadly across the organization.

• Minimum 7 experience leading complex projects supporting site reliability engineering design scaling resilience and system performance assessments for highly critical and regulated applications

• Strong Technical expertise in .NET/ Angular/ SQL /NoSQL technologies

• Extensive experience with Cloud platforms (AWS and Azure) including its core services such as EKS Serverless CDN GraphQL etc

• Experience of leading SRE team for SaaS based applications

• Experience implementing meaningful customer driven SLO/SLIs

• Demonstrated prior experience managing high severity production incidents to resolution

• Experience leading technologists to manage anticipate and solve complex technological issues for critical technologies

• Indepth knowledge of observability principles and experience with tools like Prometheus Grafana Dynatrace Thousand Eyes Apica Splunk and distributed tracing systems.

• Strong understanding of resiliency engineering principles and practices.

• Proven ability to design and implement performance optimization strategies.

• Excellent communication collaboration and interpersonal skills.

• Strong leadership skills with the ability to motivate inspire and mentor a team.

• A strategic mindset with a passion for building proactive and preventative approaches to reliability.

Bonus Points:

• Experience running SRE Maturity uplift programs.

• Experience in Search engine optimization

• Experience in monitoring and tuning AI/ML workloads

• Experience in Wearable / Network and Radio technologies

What youll get:

• Competitive Compensation Packages

• 23 days annual holiday and additional days off for your birthday 24th & 31st of December.

• Private Medical and Dental Care.

• Life and Disability Insurance.

• Public Transport Subsidy.

• Ticket Restaurant Card.

• Childcare Vouchers (Ticket Guarderia).

• IncentiFit annual reimbursement for healthandwellnessrelated activities.

• Spanish lessons.

• Pension Scheme.

• Tuition Reimbursement.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Gartner Gives Charity Match.

• Relocation Assistance a specialist to help you with all the appointments and paperwork.

PLEASE NOTE:

• Applications must be submitted in English.

• A valid EU visa/passport is required for this position.

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