Investigation Specialist I Amazon Relay
Investigation Specialist I Amazon Relay
Posted on :
15-03-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
Amazon is seeking a Investigation Specialist I to assist with identity verification and fraud mitigation for daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon.
Amazon is looking for a Investigation Specialist I that has a background in transportation financial risk AML risk management and data driven problem resolution skills. In this role the Investigation Specialist I will continuously work with stakeholders to build trustbased relationships in order to investigate suspicious activity and address escalations while creating longterm systemic solutions for a worldclass customer experience. In this role the Investigation Specialist I will be responsible for a wide range of duties related to identity verification.
Key job responsibilities
Provide data analysis & conduct investigations
Pull data from numerous databases (using Excel Access SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends
Consistently achieve weekly targets and quality standards for investigations
Identify and eliminate root causes of defects in order to drive efficiency in Amazons transportation operations
Understand the business impact of the trends and make decisions that make sense based on available data
Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
Experience to follow through on the resolutions to ensure they are delivered
Work within various time constraints to meet critical business needs while measuring and identifying activities performed
Written and verbal communication experience as you will be required to create a narrative outlining your weekly findings and the variances to goals and present these finding in a review forum
Participate in adhoc projects and assignments as necessary
A day in the life
Meet productivity quality and other hygiene metrics/ goals
Identify opportunities to Invent and Simplify processes and deliver quicker with higher standards of accuracy
Define SOPs document new methods of abuse/frauds and partner with stakeholder teams to drive gaps to closure
Extract data independently through SQL queries dashboards and use them to back up the problem statements/ proposals
1 years of customer service experience
Experience with Microsoft Office products and applications
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Experience in Financials Banking and other AML investigations
Experience in identity verification KYC and KYB
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon is looking for a Investigation Specialist I that has a background in transportation financial risk AML risk management and data driven problem resolution skills. In this role the Investigation Specialist I will continuously work with stakeholders to build trustbased relationships in order to investigate suspicious activity and address escalations while creating longterm systemic solutions for a worldclass customer experience. In this role the Investigation Specialist I will be responsible for a wide range of duties related to identity verification.
Key job responsibilities
Provide data analysis & conduct investigations
Pull data from numerous databases (using Excel Access SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends
Consistently achieve weekly targets and quality standards for investigations
Identify and eliminate root causes of defects in order to drive efficiency in Amazons transportation operations
Understand the business impact of the trends and make decisions that make sense based on available data
Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
Experience to follow through on the resolutions to ensure they are delivered
Work within various time constraints to meet critical business needs while measuring and identifying activities performed
Written and verbal communication experience as you will be required to create a narrative outlining your weekly findings and the variances to goals and present these finding in a review forum
Participate in adhoc projects and assignments as necessary
A day in the life
Meet productivity quality and other hygiene metrics/ goals
Identify opportunities to Invent and Simplify processes and deliver quicker with higher standards of accuracy
Define SOPs document new methods of abuse/frauds and partner with stakeholder teams to drive gaps to closure
Extract data independently through SQL queries dashboards and use them to back up the problem statements/ proposals
1 years of customer service experience
Experience with Microsoft Office products and applications
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Experience in Financials Banking and other AML investigations
Experience in identity verification KYC and KYB
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
