Patient Access Rep - ED Registration - Per Diem 8 Hours evening shift 130Pm to 10PM

POSITION SUMMARY

Under the direction of the Admitting Manager the Patient Access Representative is responsible for interviewing incoming patients (inpatient outpatient and emergency department) to obtain all pertinent data for admission and produce a complete and accurate admission record. This includes medical record information as well as demographic and financial related information. Is responsible for answering all inquiries related to admissions collects deposits or payments interacts with the nursing units and ancillary departments and provides directions to various areas within the hospital.

ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIES

• Acknowledging patients or guests and their requests
• Appearing professional in dress grooming and hygiene.
• Assists in the training of new employees.
• Demonstrates awareness and sensitivity to the rights of patients and significant others as identified within the situation.
• Document any financial arrangements made in the patients account notes. Notifies the Admitting Manager or Business Office Manager of all problem accounts that require special attention.
• Exhibiting concern tact and discretion in all working relationships
• Functions with an awareness of safety issues and reports unsafe issues appropriately as identified within the institution.
• It is the responsibility of the Patient Access Representative to uphold the highest service standards regarding patient care.
• Making patients needs the first priority.
• Must be able to work and be cross trained in all areas of which includes Inpatient Outpatient Bed Board and Emergency Room
• Must be familiar with the Hospital layout in order to direct patients or guests to the proper destination.
• Must be physically able to push a wheelchair.
• Must be willing to meet staffing needs of the department and be available to work overtime holidays and shift changes.
• Must remain informed and compliant with HIPAA EMTALA the Fair Debt and Collection Practices Act Medicare Secondary Payer and other laws and regulations that govern Patient Financial Services.
• Must remain informed regarding all PPO HMO and Medicare MediCal and indigent service programs and requirements for timely processing of claims.
• Offering assistance promptly cordially and completely
• Patient care is of the utmost priority in all aspects of registration. Must be comfortable with sick patients and able to summon medical assistance when needed. Must be BLS certified each year.
• Patient valuables are to be closely monitored by all Patient Access Representatives in accordance with Hospital policy and procedure.
• Performs various other duties as assigned.
• Promoting unity and teamwork among coworkers and other departments
• Responsible for appropriately handling all confidential information while at work as well as when away from the facility.
• Responsible for completing the patients electronic medical record and ensuring that all appropriate paperwork is sent to the proper destination in a timely fashion.
• Responsible for obtaining the Advance Directive information from inpatient ER OPS and bed patients. Accurate data is entered in the computer and on the Conditions of Admission
• Responsible for speaking with the patient in regard to their financial responsibility for the bill. Collects deposits on all selfpaying patients and copayments from patients whose insurance requires one. If the patient is unable to meet their financial obligation at the time of service Patient Access
• Representative is responsible to speak to them regarding the Hospitals requirements and make financial arrangements. Complete promissory note when necessary.
• Responsible for the collection of all patients related information to produce a complete and accurate patient admission record. This includes but is not limited to choosing the correct medical record numbers gathering current patient data photocopying insurance cards identification cards and other pertinent information obtaining authorization obtaining signatures on all appropriate forms and obtaining accurate insurance and demographic information in order to create an accurate patient account record. Responsible for understanding and participating in the organizationwide Performance Improvement Program through orientation education departmental and interdepartmental quality control and quality planning activities.
• Responsible for understanding the Consent form Advance Directive and any other forms the patient is required to sign in order to accurately and clearly state the intention of each paragraph. Patients are to be well informed before a signature can be obtained.
• Responsible for meeting the department productivity goal of registering a minimum of 20 patients per shift. Also responsible to perform registrations timely within the department standard of 20 minutes. Also responsible to maintain an account accuracy rate of no less than 80.
• Shift logs are to be completed and printed in the Emergency Department.
• Responsible to perform understand and demonstrate ability of all courses designated within 90 days of hire for new employees andwithin 1 year of 02/12/2018 for current employees. Current employees must successfully pass a competency test every two years from that original date completed.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone ator by email at. Inquiries will be treated as confidential to the extent permitted by law.

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