Production Assoc I- QC
Production Assoc I- QC
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Notice to Prospective Employees of PCV Murcor Inc who are California Residents
PCV Murcor Increspects the privacy of our employees and prospective can read about our information collection practices including the categories of information we collect from you and how we use that information in our privacy policy located at you have any questions please contact the CCPA Team at.
Production Associate I QC
Working from Home Opportunities Available
Out of State: AZ CA CO MI MO NV NY OH SD UT WA (ONLY)
Hourly Range: $16.20 USD
Position Overview
The Production Associate I is initially hired for a specific function but may be crosstrained based on the business need to perform different or multiple functions for multiple groups within the Company. The various roles the Production Associate I may fill are outlined in the Essential Job Duties and Responsibilities below.
Essential Job Duties and Responsibilities
When assisting the Appraisal QC Department:
- Complete quality control examinations of appraisals consistent with defined requirements and turn times
- Maintain awareness of client requirements regulatory requirements and investor guidelines
- Maintain proper system documentation of each quality control examination
When assisting the Assignment Department:
- Handles basic assignment
- Assign client orders to the most qualified vendor in our database
- Ensure that all outstanding orders are completed and submitted by the vendor due date and time
- Collaborate with vendors to ensure on time delivery of reports to the client
- Handles inbound calls from the Vendor Hotline in support of the assignment function
- Review and ensure the vendors product offering quality and fee schedule are in line with the client and the Companys guidelines.
- Partner with client service managers to resolve client delays question concerns etc.
- Submit feedback on vendor coverage capacity and profile information to the Vendor Management Department
- Negotiate client fees and due rates
When assisting the Client Services Department:
- Handles customer service for their assigned clients. Manage client issues until resolution
- Ensure all client inquiries are handled satisfactorily and in a timely manner
- Work with internal departments to ensure on time delivery of all orders
- Manage clients open pipeline to ensure milestones are achieved during the order life cycle and to ensure on time delivery
- Proactively resolves problems for the client
- Negotiate client fees and when needed vendor fees
- Proactively identify potential problems and provide resolution
- Is the subject matter expert for their clients
- Balance organizational needs with client needs
When assisting in the Status Department:
- Ensure all outstanding orders are completed and submitted by the vendor due date and time
- Collaborate with vendors to ensure on time delivery of reports to the client
- Effectively resolve problems that may lead to a delay in receiving the report
- Serve as a conduit between vendors and clients
- Make appropriate notations in the order file that describe the current status of the order
- Provide feedback on vendor performance and profile information to vendor managers
- Partner with Client Service managers to resolve client delays questions concerns etc.
When assisting the Vendor Management Department:
- Handles inbound calls from the Vendor Hotline in support of the vendor management function
- Process Vendor Feedback Tickets (VFTs) received from internal business partners
- Resolve inquires received through CRM
- Recruit new certified appraisers to join PCV panel by searching the Appraisal Subcommittee (ASC) website
- Recruit appraisers for the Premier Vendor program and in limited coverage areas
- Obtain vendor fee quotes and turn times for specific products and multiple clients
Qualifications and Skills
Required
Preferred
Qualification
No licensure requirements
No licensure requirements
Experience
Collegelevel course work
AMC or bank experience
Prior Knowledge
Mathematics and computer competency
Required Soft Skills
Required Technical Skills
Proven ability to work in fast paced environment
Professional Integrity
Results oriented
Creative problem solving
Peer collaboration
Effective and concise written and verbal communication
Decisive judgment
Multiple task prioritization
Detail oriented and analytical
Outlook
Excel
Word
EOE / VETS / DISABLED
Employment Type
Full Time
