Client Support Coordinator
Client Support Coordinator
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Job Description
As a Client Support Coordinator you will provide client support to our Sales and Delivery teams.
You will ensure excellent client service event support account development and administration for any relevant clients.
You will perform various tasks such as leading and managing events to fruition managing the workshop logistic process fulfilling client orders creating and maintaining online accounts and partnering with all teams across the business to ensure a high level of client satisfaction.
Day to day youll
Proactively develop strong relationships to maximise the potential of our clients.
Manage pre and postworkshop logistics liaising closely with the sales function to facilitate an excellent customer experience
Follow ordering processes to ensure transactions are fulfilled in a timely and efficient manner
Receive log investigate and resolve customer queries in a way that builds client loyalty
Create manage and ensure accurate information is on our global systems
Manage and arrange conference calls and webinars in support of internal and external customers
Monitor shared email inboxes to ensure customer enquiries are dealt with or escalated to the appropriate person in a timely manner
Provide email inbox holiday cover for other roles within the team
Qualifications :
How youll show up
- As a committed and reliable team player you thrive in a small tightlyknit team environment while maintaining a strong connection to the global Client Services community.
- Always ready to step in and support other offices as needed you ensure that collaboration drives the achievement of shared goals.
- Your passion for delivering legendary customer experiences motivates you to go the extra mile providing timely support and to the highest standards.
- With strong communication skills you effectively share relevant information with customers taking ownership of inbound inquiries and handling them with care and responsibility.
Other Requirements
Fluent in German and English
You will ideally have experience in supporting customers and client relationship managers as part of the sales process and experience using CRM systems
You will have good IT skills particularly in MS Word Outlook Excel and PowerPoint
Minimal travel may be a requirement of this role
Additional Information :
Everyone is welcome at Insights. Were dedicated to creating a space where you belong that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.
Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning we will continue to foster the connections that matter to build a more inclusive culture.
It is in our nature to nurture. We have developed an organisation which puts care for our people inclusion belonging and wellbeing at the heart of our approach. Were strengthened by a community where we work together to cocreate a culture that celebrates difference and welcomes everybody.
We love learning. We want to be better tomorrow than we are today and were up for the journey. Unapologetically human undoubtedly individual. Colourful to our core.
Read more about inclusivity at Insights via the vacancy page on our website: Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
