As-Needed Service Desk Administrator IT Operations Support Administrator III - SFDEM 1093
As-Needed Service Desk Administrator IT Operations Support Administrator III - SFDEM 1093
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Job Description
Appointment Type:
This is a Category 16 Temporary Exempt (TEX) asneeded position not to exceed six 6 months or 1040 hours in a fiscal year. This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the Appointing Officer.
Position Description:
Under general direction the Service Desk Administrator will provide firstlevel desktop software and application support to customers. Additional essential functions include: answer phones generate tickets and resolve monitor track and refer problems and requests to the proper group Department or support vendors; escalate problems as necessary to ensure resolution; followup on open trouble tickets and request for final resolution; keep customers informed and updated on the status of problems and requests; define and document Service Desk solutions processes and procedures; inform management and clients of severe problems; work with local site engineers and desktop administrators to resolve problems and implement service requests; perform enduser and application administration support duties; provide prompt professional courteous and outstanding customer service on a daily basis to all customers; and perform related duties as assigned.
Nature of Work:
Candidate must be responsive and flexible with assigned tasks and able to work as part of a diverse team in a fastpaced environment. The 911 dispatch center and Service Desk operates 24 hours a day 7 days per week. This is an asneeded position with irregular and limited hours; the position will require the ability to work evenings nights weekends and holidays typically with very little notice when needed to work a shift.
Qualifications :
1. Possession of an associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units i.e. at least sixty 60 semester or ninety 90 quarter credits/units with a minimum of twenty 20 semester or thirty 30 quarter credits/units in computer science or a closelyrelated field. AND
2. Three 3 years of experience performing analysis installation and technical support in a network environment.
In addition to the above minimum qualifications this experience must include the following which could be gained concurrently with #2 above: two 2 years of verifiable and recent experience working on a technical help desk in a ticketing and workflow environment using a help desk management system to perform basic desktop hardware/software troubleshooting; and two 2 years of experience supporting workstations and printers in a Microsoft Windows environment which must include administering Microsoft Windows 10 and supporting Microsoft Office 365.
Substitution:
Additional experience as described above may be substituted for the required degree on a yearforyear basis (up to a maximum of two 2 years). One 1 year is equivalent to thirty 30 semester units / fortyfive 45 quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.
Note: One year of experience is equivalent to 2000 hours 2000 hours of qualifying work experience is based on a 40hour work week). Applicants must meet the minimum qualification requirement by the filing deadline unless otherwise noted.
Desirable Qualifications:
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.
- Baccalaureate degree from an accredited college or university in computer science information systems data processing or a closely related field.
- Excellent customer service skills.
- Strong written oral and listening skills.
- Strong communication and problemsolving skills.
- The ability to interact with customers over the telephone and inperson in a pleasant professional and courteous manner.
- The ability to work independently with minimal supervision.
- Strong understanding and direct experience configuring and managing Microsoft Intune clients.
- Handson experience with Microsoft Azure cloud platform user configuration and migration.
- Ability to think on your feet provide wellthought out solutions and create new procedures for departmental staff.
Note: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Falsifying ones education training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco
Additional Information :
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates qualifications. Only those applicants whose qualifications most closely meet the Departments needs will be invited to participate in the interview selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.
Additional Information Regarding Employment with the City and County of San Francisco:
- Information About The Hiring Process
- Conviction History
- Employee Benefits Overview
- Equal Employment Opportunity
- Disaster Service Worker
- ADA Accommodation
- Veterans Preference
- Right to Work
- Copies of Application Documents
- Diversity Statement
HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit begin the application process. Select Apply Now at the top of the job and follow instructions on the screen.
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Failure to receive this email means that the online application was not submitted or received.
If you have any questions please contact the exam analyst Hazel Ahumada by telephone ator by email at
The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
