Office Manager
Office Manager
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Job Description
Responsive recruiter
Benefits:
- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development
Job Title: Office Manager
Location: 12288 Wilkins Ave Rockville MD 20852
Location: 12288 Wilkins Ave Rockville MD 20852
Company Overview:
Floor Coverings International is a locally owned and operated franchise dedicated to delivering exceptional flooring solutions with a personal touch. Our commitment to quality and customer service aims to make a lasting positive impact on both our clients and the local community.
Position Overview:
As the Office Manager at Floor Coverings International you will be an essential part of our Team driving business operations and enhancing the customer experience behind the scenes. Youll act as the primary point of contact for clients managing communications and overseeing projects from start to finish to ensure complete satisfaction. This role demands strong leadership outstanding multitasking abilities meticulous attention to detail to uphold our high standards and exceptional communication skills. You will play a key role in maintaining a positive efficient office environment that contributes to the success and growth of our franchise.
Key Responsibilities:
- Customer Relationship Management: Build and nurture strong lasting relationships with clients to ensure satisfaction.
- Scheduling: Coordinate and manage lead appointments for the sales team ensuring efficient use of time and resources.
- Marketing Support: Assist in executing local marketing tactics to generate leads and drive customer engagement.
- Collaboration: Conduct weekly meetings to review new sales and current projects.
- Project Coordination: Schedule and oversee job timelines keeping both customers and installers informed of start dates and updates.
- Production Oversight: Manage daily production meetings/communications updating installers on job status and timelines.
- Conflict Resolution: Address and resolve issues with customers installers and vendors to maintain smooth project flow.
- Inventory Management: Order track and manage jobspecific products and materials accurately.
- QuickBooks: Ability to manage data entry ensuring accuracy and timely updates is a plus.
- Administrative Tasks: Maintain uptodate job status and manage daily office operations.
- Customer Satisfaction: Consistently strive for a 5/5 star rating maintaining exceptional service standards throughout the customer journey.
What Were Looking For:
- Experience: Proven experience in office/production/operations management particularly in flooring or a related industry.
- Communication Skills: Excellent verbal and written communication capable of managing phone and inperson interactions effectively.
- Organized and DetailOriented: Strong ability to multitask prioritize and maintain attention to detail.
- Proactive and Independent: Able to work without supervision anticipate needs and make decisions confidently.
- Tech Savvy: Proficient in using computer systems and software for scheduling tracking and project management.
- Leadership Abilities: Experience in managing crews coordinating projects and maintaining workflow efficiency.
Compensation Benefits and Perks:
- Competitive Salary: $50000$60000 based on experience.
- Bonus Opportunities: incentives to reward your success.
- Paid Time Off: PTO to support worklife balance including but not limited to National Holidays.
- CompanyProvided Equipment: Laptop and necessary technology for productivity.
- Supportive Work Environment: Teamoriented culture focused on growth and development.
- Professional Development: Paid training and ongoing learning opportunities.
- FullTime Schedule: Monday through Friday.
About the local owner:
Vincenzo with a robust background as a CPA and extensive experience in the banking and venture capital industry is the newest franchise owner in Bethesda MD. Driven by his entrepreneurial spirit Vincenzo is thrilled to embark on this exciting new venture and build a thriving business family.
Vincenzo with a robust background as a CPA and extensive experience in the banking and venture capital industry is the newest franchise owner in Bethesda MD. Driven by his entrepreneurial spirit Vincenzo is thrilled to embark on this exciting new venture and build a thriving business family.
His commitment to excellence is unwavering and he aims to provide every customer with 5star whiteglove service ensuring a seamless and exceptional experience from start to finish.
If youre passionate about delivering outstanding service and are looking to be part of a dynamic and growing team Vincenzo invites you to apply and join this exciting journey today!
Ready to Join Our Team
If youre a proactive and organized professional with a passion for delivering exceptional service and contributing to a growing business we want to hear from you! Apply today to become a key member of our Floor Coverings International family in Bethesda MD.
If youre a proactive and organized professional with a passion for delivering exceptional service and contributing to a growing business we want to hear from you! Apply today to become a key member of our Floor Coverings International family in Bethesda MD.
Compensation: $50000.00 $60000.00 per year
Floor Coverings International is the#1mobile flooring franchise in North America. Our unique shopathome model allows customers to get perfect new floors without ever leaving their home. Our 400000 customers give us an average 4.8 star rating. Thats a big reason why were growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a serviceminded individual who loves to have fun we are the company for you!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Floor Coverings International Corporate.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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