Language Fluency: English (Required)

Work Shift:

Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Provide leadership and direction to the Leadership Institute front desk associates. Perform duties associated with managing staff including selection termination performance evaluations coaching disciplinary action and professional development.
2. Ensure associates provide exceptional client service to both internal and external clients.
3. Develop and implement front desk operational processes that are well defined and optimized for efficiency accuracy and completeness.
4. Work closely with the Leadership Institutes Hospitality Manager to ensure consistent leadership is being given to the hospitality staff. Serve as manager on duty when respective departmental managers are not available.
5. Handle complaints and oversee service recovery procedures.
6. Preform basic facility maintenance tasks as necessary.
7. Perform routine inspections of classrooms and public spaces to include (landscaping decks and parking lot).
8. Assist with the setup of classrooms and meeting space to include setting up meeting space moving furniture boxes etc

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school degree or equivalent
2. Three years of experience in hotel management preferably in a fullservice hotel environment
3. Demonstrated leadership ability
4. Strong problemsolving and critical thinking skills
5. Ability to work with minimum supervision performing multiple tasks simultaneously while meeting tight deadlines with strong attention to detail
6. Strong quality orientation and organizational skills
7. Ability to deal discreetly with confidential or sensitive information
8. Excellent interpersonal skills and the ability to deal effectively with diverse people
9. Excellent verbal and written communication skills
10. High degree of professionalism
11. Flexibility to work nights and weekends as seen necessary

Preferred Qualifications:
1. Bachelors degree in Hospitality Management
2. Experience in opening or repositioning of a hotel.
3. Experience with inspections and certifications related to hospitality
4. Experienced in various property management systems and the systems they interface with i.e. Oracle MICROS Amadeus Assa Abloy)
5. ServeSafe certified

OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Occasionally (Less than 25 of the time)
Standing
Constantly (More than 50 of the time)
Walking
Frequently 25 50 of the time)
Bending
Occasionally (Less than 25 of the time)
Lifting
Up to 25 lbs.
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.
Availability
Able to work all hours scheduled including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10