Customer Claims Examiner - Life Insurance
Customer Claims Examiner - Life Insurance
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 45800 - 47800
Vacancy
1 Vacancy
Posted on :
12-04-2025
Job Description
The work we do has an impact on millions of lives and you can be a part of it.
Wehelp protect our customers against lifes ofwhere you work within thecompany youll behelping provide protection and peace of mind when our customers need it most.
The Customer Claims Specialist works in a team environment to process Life Insurance claims. This customerfacing position requires excellent written and verbal communication skills to provide topquality service to beneficiaries funeral homes agents attorneys and others in the financial industry. A professional demeanor and a strong desire to help others are essential.
To be successful in this role the candidate must possess strong critical thinking organizational and time management skills along with a keen attention to detail due to the highvalue payouts involved. While knowledge of Life Insurance is a plus it is not required.
The ideal candidate will have recent and aboveaverage keyboarding and data entry skills a natural curiosity to learn and the ability to quickly assimilate new information. They should also be comfortable with technology and adaptable to continuous improvements in both technology and work processes.
Key Responsibilities
- Review and process claims within set timeframes at a high quality.
- Provide topquality customer service by phone email and letter to assist beneficiaries and other parties.
- Demonstrate tact when dealing with conflict and leverage the knowledge and experience of the business to provide accurate and informative answers to customers inquiries.
- Communicate effectively and professionally with teammates management and other departments.
Minimum Requirements
- High school diploma or equivalent
- 2 years of structured customer service/claims experience required.
- 2 years of Claims experience highly preferred.
Skills and Abilities Required
- Customer Service:Provide prompt and professional service to beneficiaries and other parties handling inquiries and claims efficiently.
- Communication:Effectively communicate status and information to all relevant parties both verbally and in writing.
- Attention to Detail:Ensure accuracy in processing claims and maintaining documentation.
- Organizational Skills:Manage multiple tasks and deadlines effectively.
- Technological Aptitude:Adapt to new technologies and work processes.
- Teamwork:Collaborate with peers and participate in team initiatives.
- ProblemSolving:Use initiative to find answers and resolve customer concerns.
- Confidentiality:Handle sensitive information securely and professionally.
Schedule Details
- This role operates on a semiflex 40 hour a week schedule.
- Mandatory core hours are MF 9am3pm CDT. Flexible working hours are MF from 6am6pm CDT.
- This is a hybrid role which allows for remote work 2 days a week once training is completed.
$45800 $47800 a year
Protectives targeted salary range for this position is $45800 to $47800. Actual salaries may vary depending on factors including but not limited to job location skills and experience. The range listed is just one component of Protectives total compensation package for employees.
Employee Benefits:
We aim to protect our employees wellbeing through a broad benefits offering. For example we protect physical wellbeing through health dental and vision protect mental wellbeing through mental health benefits and an employee assistance protect time away from work with a variety of paid time away benefits e.g. paid time off paid parental leave shortterm disability and a cultural observance day).We protect financial wellbeing through contributions to healthcare accounts a pension plan and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards Protectives platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Companys benefit plans.
Diversity and Inclusion:
At Protective we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people attract diverse talent and support strong diverse communities.
We support diversity equity and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices robust development opportunities and focus on retention of key talent.
We are proud to be an equal opportunity employer committed to being inclusive and attracting retaining and growing the talents of a diverse and inclusive workforce.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability please information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
Employment Type
Full-Time
Key Skills
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