TSG Preload Technician

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities experience our rewarding culture and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill passion. If you have the qualities and drive to lead yourself or teams there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position provides customers with deployment and support services for UPS approved technology products. The incumbent supports internal and external customers and UPS Information Technology (IT) infrastructure. This position conducts hardware and software planning performs network management and administration and provides technical advice and training to customers. This position organizes and coordinates activities for installing deploying and upgrading UPS approved software hardware and infrastructure. The incumbent troubleshoots technology related issues and collaborates with staff to deploy standardized practices and procedures to restore technical services. This position executes implementations and facilitates activities to support programs and projects. The incumbent engages in regular audits to ensure the IT environment meets UPS standards. The incumbent works in multiple locations (i.e. UPS facilities vendor facilities and customer locations) to perform deployment and support activities. This position provides support with landlines cell phones smartphones data lines HDVC and MOVI conference calls and Private Branch Exchange (PBX) systems and works with vendors coordinates visits and provides support for any required tasks.

LOCATION:

Surrey HUB and VANCOUVER HUB

Pay Rate: $22.46/h

Workdays: Tuesday to Saturday*

Shift: 4:00 am 12:30 PM Shift hours will vary according to operational requirements

*Some weekends may be required

RESPONSIBILITIES
Performs Integrations and Installations
Assists with Facility Technology Management
Fulfills Service Requests
Interfaces with Customers Teams and Associates
Conducts TSG Technical Disaster Recovery Procedures
Addresses Customer Requests

Document incidents/Work orders

Deploy hardware and Software

Handle escalations and/or Process escalations request

Follow standard Procedures

Travel Required

QUALIFICATIONS

Bachelors Degree Required

Must have a class 5 BC Driver License

Preferences:
Bachelors Degree on IT/Computer Science/Engineering Preferred
A

Microsoft Certified Solutions Associate
CCENT Cisco Network Certification

What we offer:

UPS offers a competitive compensation package which includes benefit options including health and dental coverage group insurance plan paid vacation employee stock purchase plan and an unlimited opportunity to grow within the company.

Our employee benefits include the following:

• Training and Development: UPS provides full training for all positions to ensure safety and compliance to policies and regulations;
• Weekly Compensation: Employees are paid on a weekly basis every Friday;
• Generous Benefits Package: All UPS employees have extended health dental and vision benefits. UPS drivers have a Defined Contributing Pension Plan with Company contribution;
• Promotion From Within: UPS is a globally known brand and has expanded in many countries and so UPS offers lots of room for advancement in many areas of the business;
• Employee Discounts: All UPS employees have the chance to take advantage in employee discounts when purchasing UPS merchandise and other brands;

The above statements are intended to describe the general nature of the work required for the position and are not intended to be an exhaustive list of all duties and responsibilities.

All candidates must successfully complete a series of interviews in order to qualify. Background and reference checks will also be required.

UPS is a diverse and equal opportunity employer. Accommodations are available on request for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process please advise if you require accommodation for a disability.