Customer Quality Engineer II
Customer Quality Engineer II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
You want to love what you do and love where you work. Gentex gives you the best of both worlds. A global technology company headquartered in Zeeland Michigan Gentex is an 8time winner of the Top Workplaces in Michigan.
POSITION OVERVIEW
To be the point of contact with our customers regarding qualityrelated matters and to help ensure our products meet our customers expectations.
LOCATION: This position requires onsite work at Gentex facilities. This role is not eligible for remote work.
WHAT YOULL DO
- Utilize technical expertise to work with problem resolution teams offer customer perspective and communicate with the customer when quality issues arise.
- Communicate customer expectations to the appropriate Gentex teams (lab/production/design).
- Provide pulse of assigned customer(s) back to the organization.
- Support risk management during product development utilizing risk identification methods and Gentexs Milestone process.
- Prepare and submit the required quality documentation to the customer for new product launches and postlaunch changes.
- Assist to develop and maintain FMEAs and control documentation to effectively manage risk and meet customer expectations.
- Maintain a high level of awareness and knowledge of Gentex technologies (product standards/specifications and operational technologies/capabilities).
- Other duties as assigned.
HOW YOULL DO IT
- Action oriented Taking on new opportunities and tough challenges with a sense of urgency high energy and enthusiasm.
- Problem solving Defining a problem determining the cause identifying prioritizing and selecting alternatives for a solution and implementing a solution.
- Managing complexity Making sense of complex high quantity and sometimes contradictory information to effectively solve problems.
- Quality focus Promoting and maintaining high standards of work looking for ways to improve products and services while encouraging coworkers to do so as well.
- Building collaborative relationships Developing maintaining and strengthening partnerships with others inside or outside the organization.
- Maintain a high level of confidentiality honesty and integrity with respect to company matters.
- Complying with all Company policies and procedures safety regulations company safety policies and safely perform all duties including but not limited to promoting a safe workplace.
WHAT TO BRING
- Bachelors degree in Mechanical Engineering Electrical Engineering Quality or a related field or equivalent combination of education and relevant work experience.
- 3 years of relevant experience in a manufacturing engineering or quality environment.
- High ability to interact and influence customers using accurate overviews supported by detail.
- Ability to travel domestically and internationally as necessary.
- Ability to accurately assess facts/situations in directing decision making process.
- Ability to understand and communicate engineering concepts requirements and processes.
- Proficiency in Microsoft Office Suite.
WHAT WILL HELP
- Experience working closely with operations teams.
- Knowledge of applicable industry standards.
- Practical insight into organizational processes.
- Strong service mindset towards operations and assigned teams.
Gentex is an equal opportunity employer
Gentex extends equal employment opportunities to qualified applicants and employees regardless of an individuals race color religion national origin age sex (including pregnancy gender identity and sexual orientation) disability marital status military service height weight genetic information or any other reason protected by law.
Assistance
Gentex is committed to working with and providing reasonable accommodation to applicants with disabilities. For accommodation requests email us at . Gentex will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation.
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At Gentex we use Everify to confirm youre authorized to work in the U.S.
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Employment Type
Full-Time
