Division Director of Systems Modernization
Division Director of Systems Modernization
Posted on :
12-04-2025
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1 Vacancy
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Job Description
Introduction
When you join the Maryland Department of Human Services (DHS) you join a team of more than 5000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support preventive services and caring for children and adults.
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland we leave no one behind.
This position has been reposted. Applicants that already applied do not need to reapply.
This is a Management Services position and serves at the pleasure of the Appointing Authority.
GRADE
20
LOCATION OF POSITION
Maryland Department of Human Services
Child Support Administration Office of OperationsSystems Innovation
25 S. Charles Street
Baltimore MD 21201
Main Purpose of Job
Under the managerial supervision of the Deputy Executive Director of Operations for theChild Support Administration (CSA) this position contributes to the mission of theDepartment of Human Services to assist people in economic need increase preventionefforts and protect vulnerable children and adults by directing the management of systemdevelopment maintenance testing efforts and information analysis and reporting for CSAthat are currently or will be incorporated into the Child Support Management SystemmyMDTHINK Consumer Portal and all other data dashboard and reporting needs.
The incumbent is responsible for forward thinking strategies organized change management focused and a collaborator across functions the incumbent serves as the liaison between CSA associated DHS programs Local Departments of Social Services and the information technology (IT) divisions.
This recruitment will require traveling within throughoutthe stateto the local offices.
POSITION DUTIES
- Leads the management team responsible for the development implementation and evaluation of modernization systems the design and maintenance of existing automated systems and the analysis and reporting of data in the Child Support Administration in accordance with federal and state laws.
- Represents CSA in a senior managerial role for major initiatives that involve CSA Programs CSA Operations CSA Information Technology Modernization CSA Information Technology budgets and CTO and OTHS systems.
- Directs the development and implementation of key strategies for special project objectives.
- Serves on DHS Data Council as Data Steward for CSA.
- Assists with providing Data Council status updates to Executive Committee. Works with CSA Business Process Steward Policy Steward Data Quality Steward and Data Security and Privacy and Access Steward to complete Data Council tasks and program oversight.
- Interacts with executive level managers from other divisions of DHS as well as other State agencies to include but not be limited to: the Social Services Administration (SSA) Family Investment Administration (FIA) Department of Health (MDH) Motor Vehicle Administration (MVA); Professional Licensing Boards; Maryland State Department of Education (MSDE) and the Maryland Department of Information Technology (DoIT).
- Reviews team members assessments and analytics of the impact of changes in policies and procedures on daily operations.
- Oversees the Master Data Management (MDM) CSA Program Stewardship changes and association/dis association of customer records in the Informatica Data Director System (IDD) User Interface of the MDM.
- Directs the multidisciplinary team who analyzes recommends and reviews modifications to processes workload and task distributions and timely processing of workloads and tasks and complete online caseload redistribution requests for local departments.
- Provides responses for inquiries from the Executive Director of CSA the Secretary of DHS the Governors or Mayors office advocate groups legislators the public and other State agencies and local departments regarding automated systems.
MINIMUM QUALIFICATIONS
Education: A bachelors degree from an accredited college or university in Business Business Administration Public Administration Information Technology or closelyrelated major.
Experience: Three 3 years experience in project management and data analysis with one 1 year supervisory experience.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicantswho possess the following preferred qualification(s).Include clear and specific information on your application regardingyour qualifications.
- One year experience of direct project management oversight of a major system.
- One year experience with federal system certification.
- One year experience interpreting and implementing certification guidelines.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. It is important that you report all related education and experience that is relevant to this recruitment qualifications. We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency.
BENEFITS
As an employee of the State of Maryland you will have access to outstanding benefits including: healthinsurance dental and vision plans offered at a low cost.CLICK ON THIS LINK FOR MORE DETAILS:STATE OF MARYLAND BENEFITS.
- Personal Leave new State employees are awarded six 6 personnel days annually (prorated based on start date).
- Annual Leave ten 10 days of accumulated annual leave per year.
- Sick Leave fifteen 15 days of accumulated sick leave per year.
- Parental Leave up to sixty 60 days of paid parental leave upon the birth or adoption of a child.
- Holidays State employees also celebrate at least twelve 12 holidays per year.
- Pension State employees earn credit towards a retirement pension.
- Positions may be eligible for telework.
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you are unable to apply online you may mail a paper application and supplemental questionnaire to Department of Human Services Recruitment Unit25 South Charles Street 11th floor Baltimore MD 21202.
Or email : Voicetollfree:.
If you are having difficulty with your user account or have general questions about the online application system please contact the MD Department of Budget and Management Recruitment and Examination Division ator
Do not submit unsolicited documentation.
TTY Users: call via Maryland Relay
As an equal opportunity employer Maryland is committed to recruiting retaining and promoting employees who are reflective of the States diversity. People with disabilities and bilingual applicants are encouraged to apply.
We thank our Veterans for their service to our country and encourage them to apply.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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