Member Experience Lead LAKE WORTH
Member Experience Lead LAKE WORTH
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 36000 - 50000
1 Vacancy
Job Description
THIS ROLE REQUIRES WEEKEND AVAILABILITY
- 4year college degree preferred or related business experience.
- 1 years of management experience.
- This position requires a FridayTuesday schedule which may vary as you will be responsible for weekend performance.
- Excellent written and verbal communication
- Strong organizational skills
- Strong leadership skills
- Strong administrative skills
- Strong customer service skills
- Strong computer skills
- You will assist the General Manager and Membership Services team in attaining daily monthly and annual membership goals.
- Coordinate and work within club support functions of Fitness Sales and Operations.
- Resolve member complaints in an efficient and tactful manner following club procedure and documentation.
- Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members and employees.
- Ensure the club meets brand standards for cleanliness maintenance safety and security.
- Ensure visible maintenance items are repaired promptly and proper signage is posted.
- Track completion of opening/closing checklists logs and cleaning checklist.
- Communicate and implement club policies and procedures to employees.
- Achieve desired personal training revenue Set/Show/Close and session burn goals.
- Facilitate integration of Personal Training services into pointofsale presentations to maximize the number of fitness assessments scheduled and packages sold.
- Achieve desired revenue goals in the following profit centers:
- Membership
- Training
- Retail & Merchandising
- Monitor flagged checkins to increase revenue and reduce collections.
- Ensure ongoing prospecting and generation of new prospective members.
- Ensure that the staff has a high level of knowledge about the clubs programs facilities and equipment.
- Demonstrate an ability to increase revenue per member.
With more than 120 gyms open or under development across the US Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs Retro Fitness offers something for everyone. Gyms feature best in class equipment and services our Retro Blends Smoothie Bar and a selection of amenities that keep members feeling accomplished and refreshed.
With our new CEO Andrew Alfano leading the team Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!
Interested in owning a Retro Fitness The brand is seeking qualified franchise partners to expand nationwide. For more information please visit or .
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Retro Fitness Corporate.
Employment Type
Full-Time
