Role: Product Researcher Team:Product Package: Pension Unlimited leave Flexible working Location: Hybrid: 2 days per week in Old Street London Salary: Up to 55000 dependent on experience FTE: Full time
About Corndel: Do you want to deliver meaningful impact at scale Be part of a community that is purposedriven Join an inclusive hugely ambitious and successful team This is a fantastic opportunity for a highperforming and driven Product Marketing leader to create real value and impact for our learners clients and to fuel our growth.
Corndel is a strategic skills partner recently honoured as Training Provider of the Year. Our mission To shape a world where everyone is empowered to be their professional best. We do this by partnering with a stellar list of clients including Gymshark Unilever the NHS Aston Martin Cancer Research UK John Lewis and the NSPCC.
As one of the fastestgrowing companies in the UK weve already inspired and developed over 30000 professionals and their organisations. Our programmes focus on the essential skills required for succeeding in todays everchanging world of work: AI data technology and leadership. Our learners love us rating us 9/10.
People are at the core of what we do. If youre looking to step up your career this is your stage. At Corndel we dont just offer jobs; we offer careers filled with purpose growth and heaps of fun. Dont just take our word for it; our open flexible entrepreneurial culture means 92 of the team recommends working for us.
The Product team plans builds and maintains industryleading programmes. We build training content that changes lives. The training programmes we build are engaging interactive and cuttingedge using modern training tools and creative approaches to content development. The Product team collaborates with Sales Marketing Compliance and Operations to achieve our companylevel objectives. Our market leading programmes create lasting behaviour change for our learners and drive quantifiable business impact for our clients.
The role: We are looking for experienced researcher to help us fully understand the needs motivations behaviours and pain points of both our learners and large enterprise clients throughout their journeys with us. You will design and carry out research and analyse the data collected to generate evidencebased recommendations to inform our products and learning experiences. You will work closely with crossfunctional teams ensuring the research scope will inform key problem/opportunity areas. You will use various qualitative and quantitative methods such as surveys interviews focus groups and usability testing to uncover user preferences in both the product design and improvement phases. You will make data and insight driven recommendations into the design development and improvement of our entire range of products putting the learner experience at the heart of what we do. You will effectively communicate recommendations using tools and techniques such as personas journey maps and usability reports. Your work will help to ensure that the entire team is aligned around user needs and that the product exceeds the expectations of the target customer and consumer. You will do this by adopting a collaborative approach developing strong relationships with stakeholders across the business.
Responsibilities include:
Plan and design research to determine the needs motivations behaviours and pain points of both our learners and buyers
Work collaboratively with internal stakeholders such as Marketing and Business Development teams to recruit users to participate in research
Design plan and conduct primary research including interviews and focus groups to gather insights
Use quantitative and qualitative methods to analyse data and provide actionable insights
Test and validate product requirements identify trends and establish priorities
Map user journeys and create user personas to help better understand our target users and improve the learner experience
Present findings and share research results with stakeholders across the business development and product teams
Systematically scan and review the competitor landscape via desktop research to inform Product and Marketing
Keep up to date with UX research best practices and ensure that these are followed
About You:
Youre an enthusiastic selfstarter keen to help transform the way organisations develop their people
You value inclusivity being supportive and respectful of others
You are open to change and take a collaborative approach to challenges
You strive for excellence and have high expectations of yourself and others
You operate with integrity trust and professionalism and empower others to do so
You are target driven and thrive under pressure
You have high levels of ownership and accountability proactively identifying and solving problems
You have a strong desire to learn and improve
Experience and Skills: Essential:
Excellent knowledge and understanding of the complete range of research techniques needed to understand user behaviour
35 years of experience in a UX researcher role
Skilled in data analysis to draw insights from data
Excellent communication skills
Demonstrable experience of working collaboratively to achieve results
Desirable:
Experience in B2B
Experience with complex buyer decisions involving multiple parties
Experience working with large enterprise clients across both private and public sectors
Why join Corndel
Were committed to having a fully inclusive welcoming and safe culture and always striving to improve.
We provide an environment that is truly flexible and supportive somewhere you will have autonomy over your role.
Were a leader in our field with quality and excellence at the heart of what we do.
We work together to positively change lives via high quality training content
As part of our commitment to create an inclusive workplace where all colleagues can be their true selves excel in their roles and progress in their careers we recognise the importance of embracing the diversity in the working population and making Corndel a fully accessible employer.
As Corndel is a Disability Confident Employer we make sure that a fair and proportionate number of disabled applicants who meet the minimum criteria for a job will be offered an interview. If you would like to be considered under this scheme when submitting your application please select the appropriate option to let us know that you have a disability. Please note this does not mean that all disabled people are entitled to an interview in some recruitment situations such as peak times we might need to limit the overall numbers of interviews we offer.
If you have a disability that might affect any stage of the recruitment process pleaselet us knowabout any help or reasonable adjustments you need before any interview or assessment. Well work with you to make sure any appropriate support is in place and make the application process a more positive experience.
Corndel is committed to safeguarding and safer recruitment practices and will undertake preemployment checks on the successful candidate including DBS Disclosure and a Barred List Check.
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