Ford Service Advisor
Ford Service Advisor
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$ 75000 - 100000
1 Vacancy
Job Description
Job Title: Ford Service Advisor at Prestige Ford
Job Summary:
As a Ford Service Advisor at Prestige Ford you will be responsible for providing exceptional customer service and overseeing the repair and maintenance services for Ford vehicles. Your main goal will be to ensure customer satisfaction by accurately diagnosing and recommending necessary repairs communicating with customers and technicians and ensuring timely completion of service work. This role requires strong communication and problemsolving skills as well as extensive knowledge of Ford vehicles and their service procedures.
Compensation & Benefits:
This role is a fulltime salaried position in the auto industry paying between $75000 to $100000 per year. In addition to competitive compensation we also offer a comprehensive benefits package including health insurance 401(k) matching paid time off and employee discounts.
Responsibilities:
Greet and assist customers in a timely and friendly manner
Conduct thorough vehicle inspections accurately diagnose and recommend necessary repairs
Communicate service recommendations and estimates to customers in a clear and understandable manner
Schedule service appointments and coordinate service work with technicians
Manage and update customer records and service history
Ensure timely completion of service work and keep customers updated on the status of their vehicle
Handle customer complaints and concerns professionally and resolve any issues to ensure customer satisfaction
Communicate with customers and technicians to ensure smooth and efficient workflow
Maintain a clean and organized work area and adhere to safety protocols
Attend training and stay updated on new Ford vehicle models and service procedures
Other duties as assigned by management
Requirements:
High School Diploma or equivalent
Previous experience as a service advisor or in a customerfacing role in the auto industry is preferred
Extensive knowledge of Ford vehicles and their service procedures
Excellent communication and customer service skills
Strong problemsolving and time management skills
Ability to work in a fastpaced environment and handle multiple tasks simultaneously
Proficiency in computer systems and software
Valid drivers license and a clean driving record
Ability to pass a background check and drug test
EEOC Statement:
Prestige Ford is an equal opportunity employer and is committed to creating an inclusive work environment for all employees. We celebrate diversity and do not discriminate against any employee or applicant for employment based on race color religion national origin age gender sexual orientation gender identity disability veteran status or any other protected category. All qualified individuals are encouraged to apply.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
