Billing and Collections Analyst B2B
Billing and Collections Analyst B2B
Posted on :
12-04-2025
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1 Vacancy
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Job Description
Description
Location: This position is located at our Dublin OH campus with hybrid flexibility.
Who we are
Founded in 1999 and headquartered in Central Ohio were a privatelyowned independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone and were on a mission to make healthcare simpler and more effective for our millions of members. Our bighearted techsavvy team fights to ensure that our members get the care they need when they need it at the most affordable cost thats why we call ourselves Healthcare Warriors.
Were committed to building diverse and inclusive teams more than 2000 of us and counting so if youre excited about this position we encourage you to apply even if your experience doesnt match every requirement.
About the role
The Billing and Collections Specialist supports the accounting functions of the business; specifically the billing and receivables process as well as the month end general ledger close process by preparing entries and reconciliations. The Billing and Collections Specialist is the subject matter expert on billing and receivable matters and quickly resolves questions or issues raised by clients and company leaders. This position is also responsible for helping to build and implement systems around routine transaction processing increase automation and efficiencies as well as prepare and update internal control documentation for billing and cash collections process.
What youll do (Essential Responsibilities)
- Ensure proper billing to all clients in an accurate and timely manner. Review sales agreements enter billing rates into Salesforce calculate minimums per the contract and review contractual items such as credits and performance guarantees.
- Engage with Sales Client Engagement Business Intelligence Legal and other departments to understand pricing client member counts and other arrangements within client agreements.
- Review the aging accounts receivable and send notices out to clients on a weekly basis and more frequently as needed.
- Work with Client Executives to resolve repeat late payments and notify management of any ongoing issues or trends in receivables.
- Collaborate internally with key client relationship roles to ensure client satisfaction. Act as the companys first point of contact and subject matter expert for all customer and internal billing questions. Drive resolution while maintaining client satisfaction.
- Engage with Eligibility Client Executive and Business Intelligence teams to ensure billing reports are accurate and any issues are investigated and resolved timely.
- Assist with monthly close and balance sheet reconciliations.
- Document and keep various processes and policies updated related to billing receivables and the general ledger. Review current processes and evaluate for efficiencies and continued process improvement as the business grows.
- All other duties as assigned.
What youll bring (Qualifications)
- Education: Bachelors degree preferred or Associate degree or equivalent combination of education and experience
- 35 years of billing experience
- Prior collections experience preferred
- An aptitude for order organization process and attention to detail
- A team player with strong interpersonal skills including exceptional communication and organizational skills
- A cando attitude that is driven but patient and flexible when others dont understand or prioritize similarly
- An understanding of what is mission critical and what can be adapted
- Ability to map existing processes and evaluate for improvement in efficiency and internal controls
- Passion for advancing technical skills around accounting and related reporting software
- Ability to manage priorities and projects spanning multiple departments
- Experience with the Sage Intacct Microsoft Power Apps and Salesforce helpful
- Proficiency with Word Excel and Outlook
- Ability to read and interpret service agreements
- Protect and take care of our company and members data every day by committing to work within our company ethics and policies
- Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook Word Excel PowerPoint) IM/video conferencing (Teams & Zoom) and telephones efficiently.
- A high degree of personal accountability and trustworthiness a commitment to working within Quantum Healths policies values and ethics and to protecting the sensitive data entrusted to us.
#LIAT1
#LIHybrid
Whats in it for you
- Compensation: Competitive base and incentive compensation
- Coverage: Health vision and dental featuring our bestinclass healthcare navigation services along with life insurance legal and identity protection adoption assistance EAP Teladoc services and more.
- Retirement: 401(k) plan with up to 4 employer match and full vesting on day one.
- Balance: Paid Time Off (PTO) 7 paid holidays parental leave volunteer days paid sabbaticals and more.
- Development: Tuition reimbursement up to $5250 annually certification/continuing education reimbursement discounted higher education partnerships paid trainings and leadership development.
- Culture: Recognition as a Best Place to Work for 15 years dedication to diversity philanthropy and sustainability and peoplefirst values that drive every decision.
- Environment: A modern workplace with a casual dress code open floor plans fullservice dining free snacks and drinks complimentary 24/7 fitness center with group classes outdoor walking paths game room notary and drycleaning services and more!
What you should know
- Internal Associates: Already a Healthcare Warrior Apply internally through Jobvite.
- Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
- Diversity Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers were committed to empowering our ERGs and were proud to be an equal opportunity employer .
- TobaccoFree Campus: To further enable the health and wellbeing of our associates and community Quantum Health maintains a tobaccofree environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
- Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidates unique combination of experience and qualifications related to the position.
- Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
- Agencies: Quantum Health does not accept unsolicited resumes or outreach from thirdparties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition we will not approve payment to any third party.
Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process or in order to complete the essential duties of the position upon acceptance of a job offer click here to submit a recruitment accommodation request.
Recruiting Scams: Unfortunately scams targeting job seekers are common. To protect our candidates we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantumhealth. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB) Social Security Number (SSN) banking/direct/tax details etc. via email or any other nonsecure system nor will we instruct you to make any purchases related to your employment. If you believe youve encountered a recruiting scam report it to the Federal Trade Commission and your states Attorney General.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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