In-house Technical Support Specialist
In-house Technical Support Specialist
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Job Description
A familyowned company bioMrieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world we have imagined and developed innovative diagnostics solutions to improve public health. Today our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a familyowned global company with a longterm vision and a humancentered culture.
We are looking for an In house System Engineer who will ensure customer satisfaction and contribute to service profitability Providing remote technical & scientific support & services including troubleshooting and field action completion to guarantee the best remote fix rate. Identify anticipate and act in order to avoid any disruption affecting customer and patient.
As a System Engineer you will be working with in the customer service department
What will be your mission
Answer internal/external customer simple to complex inquiries per established guidelines document the ERP system according company standards and regulations.
Lead launch/implementation of new systems by learning new products develop documentation
Lead the troubleshooting analysis; plan the action response; follow up to ensure customer satisfaction
Report all events in the CRM to guarantee traceability and customer complain tracking
Drive new bioMrieux products and procedures that are job specific create documentation and troubleshooting protocols; provide training as needed
Participate in revenue generation initiatives through promotion of value added projects and services depending on local organization
Who are you
Bachelor/ Masters degree in engineering (electronic computer/biotechnology) with 3/5 years experience Having a highlevel organizational skills and ability to priorities and deliver within tight deadlines Attention to detail and numerical accuracy as well as analytical and problemsolving skills. Excellent teamwork and communication skills
Solution oriented and service minded approach selfdriven well organized
Fluent in Dutch and English
French is a plus
bioMrieux welcomes applications from all individuals regardless of race national origin gender age physical characteristics social origin disability union membership religion family status pregnancy sexual orientation gender identity gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.
Required Experience:
Unclear Seniority
Employment Type
Full Time
