JOB SUMMARY The Tier 3 Network Engineer will serve as a senior technical resource within our engineering team responsible for the design implementation and advanced troubleshooting of complex network solutions. This individual must have extensive handson experience with Fortinet Palo Alto and Cisco/Meraki technologies and be comfortable interfacing directly with both technical teams and executive leadership (including Clevel stakeholders). KEY RESPONSIBILITIES
- Design and implement secure scalable and resilient network solutions using Fortinet Palo Alto and Cisco/Meraki platforms.
- Act as an escalation point for complex network issues escalated from Tier 1 Tier 2 and Tier 3 Support.
- Provide expert troubleshooting for a wide range of network environments including firewalls VPNs SDWAN switching and wireless networks.
- Perform network assessments capacity planning and performance optimization.
- Develop and document network architecture and detailed implementation plans.
- Collaborate with project managers and client stakeholders including presenting technical solutions to CSuite executives in a clear businessoriented manner.
- Participate in oncall rotation and respond to critical incidents as needed.
KEY COMPETENCIES Service Request Resolution - Ability to resolve incoming service requests efficiently and effectively ensuring minimal mistakes and high customer satisfaction.
Technical Coaching - Providing technical direction and guidance to junior engineers and assist in internal knowledge sharing.
Collaboration - Works well with peers Lead and Manager to improve team processes and technical performance.
QUALIFICATIONS Required: - 7 years of experiencein network engineering roles preferably in an MSP or service provider environment.
- Strong expertisein Fortinet (FortiGate FortiSwitch FortiAP FortiManager FortiAnalyzer) Palo Alto Networks (NGFW Panorama Prisma Strata) and Cisco/Meraki (ASA ASR MX MR MS).
- Experience designing and deploying secure network solutions for SMBs and midmarket enterprises.
- Strong understanding of TCP/IP routing protocols (OSPF BGP EIGRP) VLANs VPNs NAT and firewalls.
- Experience with SDWAN cloud networking (Azure/AWS) and multisite deployments.
- Proven ability to diagnose and resolve highimpact network issues efficiently.
- Excellent communication and interpersonal skills; able to translate technical jargon for business audiences.
- Comfortable presenting technical solutions and strategy to Clevel executives.
Preferred: - Relevant certifications ( NSE4 PCNSE CCNP Meraki CMNA/ECMS).
*This position is located in McKinney Texas you must be available to work at the office in McKinney 3 days a week* WORK ENVIRONMENT BENEFITS - Netrio offers a hybrid work environment prioritizing worklife balance continuous learning and a supportive team culture. We invest in our people by providing comprehensive benefits including:
- Competitive salary and bonus structure.
- Comprehensive benefits package
- Wellness programs and professional development opportunities.
The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.
| Required Experience:
Senior IC