Operations Specialist - Behavioral Health

Behavioral Health Specialist Operations Specialist
Location: Washington DC

Compensation:
Benefits: full benefit package to include medical dental vision STD LTD Life AD&D and 401k with an employer match

The DHA Behavioral Health Specialist Operations Specialist provides essential operations support for the Primary Care Behavioral Health (PCBH) program. This role is responsible for maintaining document repositories coordinating training sessions supporting project and facilitating communication across the Military Health System (MHS). The incumbent will assist in implementing executing and evaluating PCBH and PatientCentered Medical Home (PCMH) projects while ensuring efficient administrative support and coordination of internal and external workgroups.

Key Responsibilities:

Repository Management & Document Control:

• Develop and maintain repositories (e.g. SharePoint shared drives) for authoritative documents training materials and programrelated resources.
• Organize and update documentation to ensure accessibility and accuracy.

Training Coordination & Support:

• Coordinate training sessions for Behavioral Health Consultants (BHCs) Behavioral Health Care Facilitators (BHCFs) and PCMH staff.
• Assist with the preparation and distribution of training materials.
• Maintain training completion trackers and rosters/contact lists for PCBH personnel and PCMH clinical pathways.
• Verify training attendance and respond to related inquiries.

Project Coordination:

• Assist with the implementation administration and evaluation of PCBH and PCMH projects.
• Support project planning and in collaboration with internal and external stakeholders.
• Ensure adherence to timelines and deliverables by monitoring project progress and providing updates as needed.

Communication & Workgroup Coordination:

• Schedule and facilitate meetings for internal and external workgroups.
• Coordinate logistics and distribute meeting materials.
• Communicate with personnel across the MHS to schedule trainings and address programrelated inquiries.
• Maintain availability via telephone to ensure timely responses and support.

Qualifications & Requirements:

• Bachelors degree in Behavioral Health Healthcare Administration Business Administration or a related field preferred.
• Experience in operations support training coordination or project management within a healthcare or behavioral health setting.
• Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook) and document management systems such as SharePoint.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with diverse teams and stakeholders.
• Knowledge of Military Health System (MHS) operations and behavioral health programs is a plus.

Work Environment & Expectations:

• Ability to work in an office setting with occasional travel if required.
• Must be reachable by telephone during business hours to support operational needs.
• Adherence to all security and confidentiality protocols related to healthcare and military operations.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

If you do not find interest in this opportunity but know of someone who may we kindly ask that you refer the individual to RWD Consulting LLC by forwarding this job posting.


Established in 2004 RWD Consulting LLC (RWD) provides tomorrows solutions today. We achieve missioncritical results for federal public and private sectors through our core competencies: Data Management & Analytics Information Technology Logistics & Supply Chain Management Facility Operations & Management and Project Management Administrative & Technical Support. Our services enhance our clients capabilities and allow them to focus on their mission and goals.

RWD Consulting LLC is an Equal Opportunity Employer.