Employee Benefits Retention Business Consultant Account Executive
Employee Benefits Retention Business Consultant Account Executive
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Employee Benefits Retention Business Consultant / Account Executive
Job Overview: We are seeking a proactive and experienced Employee Benefits Retention Business Consultant / Account Executive to join our team. In this role you will focus on building and maintaining longterm relationships with clients ensuring the retention of employee benefit programs and identifying opportunities to expand existing accounts. You will work closely with clients to address their evolving needs help optimize their benefits offerings and provide strategic advice on benefit solutions.
Key Responsibilities:
Client Retention & Relationship Management:
Develop and maintain strong relationships with existing clients ensuring satisfaction and retention of their employee benefits programs.
Serve as the primary point of contact for client concerns and questions related to their employee benefits plans offering strategic solutions and support.
Conduct regular checkins and annual reviews with clients to ensure their benefits programs meet evolving business needs.
Consultative Benefits Strategy:
Work closely with clients to assess their employee benefits needs and provide tailored solutions that align with their company objectives.
Provide strategic advice on optimizing benefits offerings balancing cost and ensuring compliance with regulatory requirements.
Identify opportunities to enhance or expand clients employee benefits programs ensuring they are competitive and aligned with employee needs.
Retention & Account Growth:
Focus on customer retention by proactively managing the renewal process addressing concerns and delivering solutions that meet or exceed client expectations.
Negotiate with insurance carriers and thirdparty administrators to secure competitive pricing and plan options for clients.
Identify upsell and crosssell opportunities within existing accounts presenting new benefits products or services that can add value to the clients portfolio.
Renewal & Open Enrollment Support:
Lead the renewal process for employee benefits plans ensuring timely submissions negotiations and communication with clients.
Coordinate the open enrollment process providing guidance and support to clients and their employees to ensure a smooth and efficient enrollment period.
Prepare materials and presentations for open enrollment meetings working with clients to communicate plan changes and updates to employees.
Claims & Service Resolution:
Address client concerns related to claims billing and administrative issues working with carriers and service providers to resolve problems promptly.
Provide ongoing service and support to clients troubleshooting issues and ensuring the accuracy and efficiency of benefits administration.
Collaboration & Internal Coordination:
Collaborate with internal teams such as account managers brokers and legal/compliance experts to ensure seamless service delivery and support.
Share client insights and market trends with the team to improve offerings and service.
Reporting & Analysis:
Provide clients with regular reporting on benefits plan performance utilization and overall effectiveness.
Assist clients in interpreting key benefits data recommending adjustments to optimize employee satisfaction and costeffectiveness.
Track and analyze account performance to identify areas for improvement and potential growth.
Business Development:
Assist in identifying and pursuing new business opportunities within existing accounts.
Provide input on new business pitches leveraging knowledge of existing clients to help create tailored proposals for new business.
Qualifications:
Bachelors degree in Business Human Resources or a related field (preferred).
Minimum of 35 years of experience in employee benefits account management or business consulting.
Proven track record in client retention and relationship management.
Indepth knowledge of employee benefits programs (health dental vision life insurance retirement etc. and relevant regulations (ERISA ACA HIPAA).
Strong negotiation and communication skills both written and verbal.
Ability to manage multiple client accounts meet deadlines and work in a fastpaced environment.
Experience with benefits management platforms and tools as well as proficiency in Microsoft Office Suite (Excel Word PowerPoint).
Sales or business development experience is a plus.
Certification in Employee Benefits (CEBS HIA or similar) is a plus.
Key Skills & Competencies:
Excellent interpersonal and relationshipbuilding skills.
Strong problemsolving and criticalthinking abilities.
Detailoriented with exceptional organizational skills.
High level of professionalism integrity and discretion when handling sensitive client information.
Ability to work independently and as part of a collaborative team.
#LIOS1
Required Experience:
IC
Employment Type
Full-Time
