Thesis Student fmd - MEE Customer Success Industry Division Services DE

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About the SAP Internship Experience Program:

The SAP Internship Experience Program is SAPs global strategic paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP:

1. Culture of collaboration: meet with mentors make new friends across the globe and create a thriving personal network.
2. Projectdriven experience: gain crossfunctional skills from our virtual and inperson learning sessions diverse subject matter experts and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title youll have a global network of SAP leaders entrepreneurs and career development opportunities at your fingertips.

About the team:

We pride ourselves on being a dynamic and supportive team where collaboration and innovation thrive making it an ideal environment for any aspiring candidate. Our commitment to sustainability sets us apart as we actively participate in initiatives that address environmental concerns which is particularly relevant to young people concerned about the future of our planet. When you join our team you become part of a community that values social responsibility and actively seeks ways to reduce our carbon footprint and promote environmentally friendly practices. We promote a culture of inclusion and empowerment offering numerous opportunities for personal and professional development while championing causes that resonate with todays socially conscious youth. By working with our team candidates not only gain valuable experience and skills but also contribute to a larger purpose as we together strive to create a more sustainable and equitable world for generations to come.

What youll do:

Position title: SAP MEE Customer Success; Industry Division Services DE; Student Job Posting regarding masterthesis
Work Area: Consulting and Professional Services
Location: Any SAP Location in Germany (remote work possible within Germany)
Expected start date: 05/01/24

In this role youll:

The EU Commission has set itself the goal of making Europe the worlds first climateneutral continent by 2050 at the latest. To achieve this ambitious goal EU policy is considering redirecting financial investments into sustainable real investments in the real economy. To distinguish between activities in the real economy that support climate neutrality and those that do not a framework known as the EU Taxonomy has been created. Starting in 2025 approximately 50000 companies in Europe will be required to report in their annual report the proportion of Taxonomycompliant activities compared to noncompliant activities and the associated CAPEX OPEX and revenues. A steady increase in the Taxonomycompliant shares of CAPEX OPEX and revenue will then show a company roadmap that contributes positively to the climate target. Since the EU Taxonomy is a reward model democratic principles must be established to make the idea of redirecting a success and to initiate a fair transition to climate neutrality. Current experience shows that the biggest obstacle to democratizing the reward system is determining the socalled eligible Taxonomyscreeningscope within a company. Determining this scope within an organization is a mandatory requirement for the second step which determines the extent to which the eligible scope meets the limits of the EUTaxonomy. The Taxonomy refers to this process as alignment screening. The Taxonomy evaluation of a company can be described as a Taxonomy inventory along the threshold values specified in the Taxonomy Regulation. Carrying out this Taxonomy inventory requires an enormous amount of manual effort as all business activities of a company are subject to dynamically evolving Taxonomy regulations. Currently only companies willing to spend money on manual assessment or companies with a homogeneous business model that fits the Taxonomys activities can meet the EU Commissions expectations. Without the support of AI and large language models the greenwashing of the past becomes distorted competition that favors large companies with a homogeneous business model.

The aim of the thesis is to prepare and conduct expert interviews with five selected SAP customers in order to derive design principles for an AIbased prototype from the customers specific requirements.

Who you are:

You are a student (f/m/d) at a university or a university of applied sciences. Were looking for someone who takes initiative perseveres and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Preferred fields of study:
  • Methodical work; especially in relation to expert interviews
  • ProcessAnalysis
  • Information Technology
• Computer skills:
  • Natural Language Processing (NLP); ChatBot; Large Language Models
  • IT Design and IT Architecture (technical & functional)
• Language skills:
  • German fluent
  • English fluent

The aim of this work is to lay the foundations for the development of an AIbased prototype. In order to create a solid foundation for later programming we assume that we need to interview five clients from different industries about their approach to determining the appropriate eligible screeningscope. We currently assume that the target solution will function in the same way as a roboadvisor. In other words we assume that the determination of the eligible scope will be a semiautomated process. All interviews will be accompanied by EY (Ernst & Young) who will take on the perspective of an auditor.

As we better understand customers target processes we believe we will be able to identify the data sources necessary to determine the appropriate eligiblescreening scope. These sources are also interesting because the goal of the AI prototype (roboadvisor) is to use these sources for the partially automated process already mentioned.

Since the derivation of design principles is initially a theoretical exercise we expect a student who is interested in developing and conducting standardized interviews supported by technical solutions such as MaxQDA for storing and evaluating the standardized interviews. Since this is an innovation topic related to artificial intelligence technical knowledge of AI is also important for conducting the interviews and subsequently deriving the IT design principles.

We therefore want to carry out a masters thesis with the aim of analyzing existing customer processes and the data sources used then evaluating the database to be able to derive the IT design principles. The thesis then concludes with a first IT prototype presented as a mockup solution.

It is intended to then publish the masters thesis in a scientific journal together with the master student. The publication has no influence on the grades.

Customer Interaction in German Master Thesis in English

Visit our Careers Page for more information on the program.

Your set of application documents should contain a cover letter a resume in table form school leaving certificates certificate of enrollment current university transcript of records copies of any academic degrees already earned and if available references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

Note for Germany: currently the SAP Internship Experience Program is only open to interns and being hired into other contract types such as working students will preclude the candidates participation in the program.

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SAP innovations help more than 400000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with 200 million users and more than 100000 employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP we build breakthroughs together.

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Requisition ID: 387230 Work Area: Consulting and Professional Services Expected Travel: 0 10 Career Status: Student Employment Type: Intern Additional Locations: #LIHybrid