Starlink Enterprise Account Manager Government Aviation
Starlink Enterprise Account Manager Government Aviation
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Job Description
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.
STARLINK ENTERPRISE ACCOUNT MANAGER GOVERNMENT AVIATION)
Starlink our revolutionary satellite constellation is delivering lowlatency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlinks growing aviation customers from contract signature through successful activation ensuring all contract terms are fulfilled.
This is an individual contributor role that will manage large complex aviation agreements. Our ideal candidate is a selfstarter that has a passion for making customers deliriously happy blazing new trails for Starlink enterprise customers and realizing/growing revenue.
RESPONSIBILITIES:
- Be the primary point of contact for assigned customers or vertical to resolve issues negotiate requirements coordinate technical and contractual changes and maintain positive relationships.
- As an extreme owner of assigned accounts identify and successfully communicate readiness levels requirements schedules and risks to realize forecasted revenue on or ahead of schedule
- Utilize technical expertise and industry knowledge to guide customers in achieving high levels of performance in the operation and maintenance of the Starlink system by monitoring investigating performance developing and implementing corrective actions
- Serve as a customer advocate; maintain a positive attitude in crisis environment and must have the ability to work independently with minimal direction
- Helps implement airline and aircraft entry into service and growth plans. Providing training and guidance on issues related to operations sales installations maintenance reporting and reliability
- Identify design and lead implementation of system enhancements and automations to improve the internal and external systems and process interfaces
- Represent Starlink throughout the assigned region by travelling to our partners offices regional conferences and events as required.
- Support and develop proposal to align new efforts with longterm strategic vision and engineering objectives and to ensure contract requirements are executable.
BASIC QUALIFICATIONS:
- Bachelors degree in engineering or business; OR high school diploma/equivalency certificate and 6 years of professional business development operations engineering or account management experience
- 6 years of professional experience in business development aviation operations engineering or account management
- 6 years working with customers in the aerospace and/or government operations
PREFERRED SKILLS AND EXPERIENCE:
- Experience working with the US Government (DoD IC) supporting operations and/or technical products and services
- Significant knowledge or experience in Government contracts and satellite communications
- Experience working with the FAA or other aerospace regulatory bodies
- Significant experience regarding aviation and/or commercial airline business and technical operations
- Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
- Experience building longterm and successful customer relationships demonstrating empathy active listening and resiliency skills
- Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites ground network user terminals or related technology
- Ability to synthesize multiple unique requirements and suggest smart solutions products or features
- Track record of demonstrating sound business judgement evaluating alternatives and making recommendations that were adopted and ultimately successful
- Ability to negotiate successfully especially after a contract is signed
- Excellent written and verbal communication skills including ability to craft and present professional presentations at all levels
- Ability to manage of significant or complex contracts including initial intake renegotiation of terms and schedules
ADDITIONAL REQUIRMENTS:
- Active Top Secret or Top Secret SCI clearance preferred. Must be willing to pursue a clearance if not already cleared. Note that an active clearance may provide the opportunity for you to work on sensitive SpaceX missions. If so you will be subject to preemployment drug and random drug and alcohol testing.
- Must pass DoD level background checks for entry into various government facilities.
- Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
- Availability and willingness to travel as needed to customer sites and meetings
COMPENSATION AND BENEFITS:
Pay range:
Enterprise Account Manager: $110000.00 $150000.00/per year
Your actual level and base salary will be determined on a casebycase basis and may vary based on the following considerations: jobrelated knowledge and skills education and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for longterm incentives in the form of company stock stock options or longterm cash awards as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical vision and dental coverage access to a 401(k) retirement plan short and longterm disability insurance life insurance paid parental leave and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.
Required Experience:
Manager
Employment Type
Full Time
