After Sales Manager mfd
After Sales Manager mfd
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Job Description
Introduction
One team one direction.
We are a Germanfounded company that has risen from humble beginnings to become the European market leader for online catering & food service supplies. Our professional equipment makes everyday life easier for countless businesses in this dynamic sector. For our part we challenge ourselves to continuously become better and embrace trends and innovations.
Together with our partners customers and dedicated team we achieve fresh successes year on year. As we do so we remain grounded and focused on our goals. We strive to continuously refine our service and further expand our global presence among the wide range of businesses we supply.
To this end we support business owners in planning professional kitchens develop custom solutions for our stateoftheart internal data management and design major marketing campaigns all inhouse. Want to come on board
Your mission
- Youll draw on your broad customer service experience particularly in the technical and/or logistical domains to head up our aftersales teams.
- Youll be responsible for ensuring the highest possible level of customer satisfaction with our aftersales customer service and communication. To do this youll oversee the aftersales service using our Salesforce CRM system.
- Youll monitor the performance of internal and external partners using clearly defined KPIs and innovative reporting tools.
- Youll identify areas for improvement and develop strategies to increase the effectiveness of aftersales management.
- Youll play a key role in identifying reviewing and appointing new service partners to continuously improve service quality.
- Together with your teams youll identify the needs of individual customers and determine how to deliver optimal support.
- Youll coordinate collaboration with other departments and ensure smooth communication with all relevant interfaces.
- Youll be a constant point of contact advice and support for your colleagues.
Your profile
- A degree or completion of a programme of education or training equipping you to work in a commercial or businessrelated role. Alternatively you may have completed a programme of training equipping you to work in a technical or logisticsrelated role with appropriate further training
- Several years of professional experience in managerial roles
- Proven experience in (technical) customer care
- Good English skills and excellent German skills; further foreign languages advantageous
- Excellent organisational skills in dynamic fastpaced environments and the ability to make the right decisions
- Adaptability team spirit and strong problemsolving skills
- Experience using CRM systems and MS Office (especially Excel) and general ITsavviness
Why us
- The opportunity to work autonomously in your chosen area
- Fair remuneration and interesting work
- Flat hierarchies and relaxed equal working relationships
- A friendly respectful working environment
- An ergonomic workspace with stateoftheart technical equipment
- Internal and external training opportunities
- Free language courses
- Anniversary bonuses and good health bonuses
- Christmas bonus
- Teambuilding events summer party and Christmas party
- The use of company vehicles for travel to and from work as part of our carpool scheme
- Our own canteen with fresh affordable lunch
- Free coffee bar drinks and fresh fruit
- Indoor and outdoor lounge
- EGYM Wellpass for over 9000 gyms and wellness studios
- Employee offers and discounts via our partnership with Corporate Benefits
- Employee disability cover
- Company pension
Employment Type
Full Time
