Senior Director eCommerce Technology

Serving the needs of all families with young childrenCarters Inc. is the largest North American apparel retailer exclusively for babies and young children encompassing Carters OshKosh Bgosh Skip*Hop and Little Planet brands. Meaningful work constant learning genuine people and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carters.

HOW YOULL MAKE AN IMPACT:
The Senior Director eCommerce Technology will be responsible for developing innovative solutions for digital channels with respect to functionality performance scalability reliability and adherence to development goals and principles. You will partner with both the business and technical teams to innovate and deliver customer experiences at every digital touchpoint. This position focuses on providing eCommerce Marketing and related technology expertise and thought leadership on design architecture and platform build out of the customer facing business solutions.

This role reports to the VP Retail IT has 6 direct reports (total team size 50 and is based in our Buckhead office 4 days a week onsite).

Customer Experience & Technology Strategy 25

• Develop and lead an enterprisewide customer experience technology strategy integrating eCommerce store marketing and HQ systems
• Own and prioritize the architecture principles platform strategy and implementation of emerging technologies (e.g. headless architecture) to enhance scalability reliability and customer satisfaction
• Build and lead a crossfunctional team of architects and technologists while creating strong partnerships with domestic and global service providers
• Provide expert technical guidance to business and delivery teams during ideation and implementation phases
• Stay ahead of industry trends bringing innovative solutions to improve the customer experience and accelerate company growth
• Act as the leading technical advisor in key consulting engagements and growth projects
• Drive a culture of innovation and experimentation across the team to align with strategic objectives

Digital Technology Leadership 45

• Lead the development and of a comprehensive digital technology roadmap with clearly defined target states aligned to business goals
• Oversee enhancement squads for web and mobile platforms ensuring timely development of features while maintaining platform performance and scalability
• Drive platform transformations (e.g. headless commerce) and manage ongoing software development process improvements to optimize speedtomarket
• Manage all aspects of digital technology operations including DevSecOps defect resolution and 24/7 system monitoring
• Deliver performance reviews and reporting on technology initiatives ensuring alignment with business needs and proactive issue resolution
• Partner with stakeholders to define and communicate the technology roadmap for maintenance enhancements project deliverables and strategic goals

Resource & Vendor Management 30

• Build and grow a highperforming technology organization by recruiting developing and retaining top talent (team size: 4050 members including onshore/offshore resources)
• Foster a culture of strategic and transformational leadership while elevating the service delivery standards across the organization
• Serve as the primary relationship manager with an extensive ecosystem of digital vendors including those in payments security privacy content hosting and personalization
• Lead vendor management strategies including contract negotiations partnership development and performance evaluation to ensure value delivery
• Collaborate with crossfunctional teams (Engineering Store Systems Facilities Help Desk etc. on critical projects and ongoing processes
• Provide handson support during highvolume retail periods (e.g. Black Friday BacktoSchool Holiday) and ensure availability during nights weekends and holidays as needed

WED LOVE TO HEAR FROM YOU IF:
Must have:

• 5 years managing enterprise infrastructures and architectures in a corporate environment supporting 1000 internal users and external customers
• Bachelors degree or 12 years of IT engineering experience
• 5 years leading and mentoring direct reports with a track record of driving highperforming teams and fostering strong organizational structures
• 5 years of handson experience with eCommerce platforms
• 3 years of experience working with Marketing Technology systems
• Strategic Translation: Proven ability to translate business strategies and architecture requirements into actionable and scalable technology solutions that drive measurable business outcomes
• Technical Proficiency: Strong technical acumen to lead and inspire a culture of delivery accountability and results with a track record of successfully implementing enterpriselevel digital commerce solutions (e.g. headless architecture cloud platforms DevSecOps)
• Transformational Leadership: Exceptional leadership skills to coach mentor and develop highperforming teams; adept at fostering thought leadership influence and collaboration across technical and business partners
• CustomerCentric Focus: Demonstrated ability to prioritize and deliver technologies that enhance the customer experience across web mobile and instore channels ensuring seamless integration and engagement
• Innovation and Agility: Ability to drive a forwardthinking innovative culture by identifying emerging trends experimenting with new technologies and quickly adapting to changing business and customer needs
• CrossFunctional Collaboration: Skilled in navigating a matrixed organization aligning stakeholders and partnering effectively across business domains and vendors to achieve strategic goals
• Operational Excellence: Strong organizational skills to manage large teams (onshore and offshore) and highperformance vendor networks while maintaining focus on performance efficiency and uptime during critical retail periods
• Results Orientation: Passion for achieving results with a handson approach to addressing challenges resolving technology risks and ensuring successful project delivery

Preferred skills and experience:

• Demonstrated ability to develop team succession plans facilitate crucial employee conversations and manage globally distributed teams effectively
• Experience managing relationships with Managed Service Providers including evaluating provider metrics understanding contractual agreements staying current on technology trends and overseeing daily operational expectations
• Expertise in building CI/CD pipelines to support multidisciplinary development projects
• Comprehensive understanding of modern web application architectures
• Ability to adapt to the fastpaced dynamic nature of retail IT advancements effectively shifting priorities and meeting tight deadlines

OUR TEAM MEMBERS:

• Lead Courageously: Have a strong sense of personal values that align with our Company values
• Collaborates Broadly: Build cooperation trust and thrive in a consensus driven environment
• Customer Focus: Proactively seek opportunities to leverage data and factbased insights to serve customers and/or internal clients
• Drive Growth: Set aggressive goals and implement plans precisely
• Cultivates Innovation: Respectfully challenge the weve always done it this way mentality and explore new ways to achieve desired outcomes

MAKE A CAREER AT CARTERS:

• Career Development: Success starts from within and we have several paths from which you can choose to enhance your career evolution. From Carters University to Toastmasters to mentorship programs and more we encourage you to utilize these tools to elevate your professional prowess.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin genetics disability age veteran status or any other status protected by federal state or local law.