Customer Experience Apprentice
Customer Experience Apprentice
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Job Description
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.
At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.
Join us as we harness cuttingedge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.
What we offer
This is an exciting career opportunity in an international challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together go all the way for our customers society and for each other.
What we are looking for:
The core purpose of this role is to provide consistent high quality customer service and administration tasks for the department.
Our Customer Experience Apprentices are responsible for owning the end to end customer experience; identifying issues proactively building strong relationships with stakeholders and identifying improvements which benefit both Maersk and our Customer.
Key Responsibilities:
Responsible for following a standard set of rules to manage customer expectations (proactively and reactively) and processes documentation within the assigned scope.
Supports the wider Customer Experience team in delivering higher performance on productivity accuracy and timeliness as per agreed SLA.
Participates in teamwork and projects across functions.
Manages the end to end shipment process in compliance with all company procedures.
Ensures services are delivered to the customers as promised and/or that the customers are kept informed of relevant
deviations.
Owns customer issues and facilitates their timely and effective resolution by engaging relevant stakeholders.
Supports Area drive for eCommercerelated initiatives issues enhancement ideation and overall usage.
Requirements:
Excellent communication skills and the ability to communicate confidently
Passion for customers and service delivery
Well organised when working under pressure
Team player: Works together with others in the business unit to achieve results fosters teamwork
Able to multitask and balance time across multiple priorities
Does this sound like the career for you Apply Now
#LISM2
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Employment Type
Trainee
