Change Analyst
Change Analyst
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Job Description
Position Title: Change Analyst Business Change Management
Designation Analyst U2 Band
Business Unit / Division: Customer Excellence Transformation
Reporting To: Assistant Manager
Location: Malad Mumbai
CTC 7LPA
Position Summary:
The primary function of role will include managing changes to business processes systems and
technology. This individual will play a key role in helping projects (Transformation initiatives) meet
business and schedule objectives. The individual will work to drive faster adoption greater
utilization and higher proficiency on the changes impacting the organization such that business
results are achieved.
Key responsibilities:
Responsible for managing the implementation of agreed Continuous Improvements & Projects
Responsible for ensuring that each program is supported by success criteria processes ROI comprehensive briefings appropriate training material Post Implementation Review
Responsible for ensuring smooth roll out of process changes / systems to the business
Responsible for ensuring that all stakeholders are up to speed involved on the project / changes through structured communication
Conduct Testing / Pilots for all new processes
Update and maintain Knowledgebase and other tasks
Skills we are looking for:
Education Graduate
Must Have 3 years of experience with minimum 1 yr of Change / Project Management experience in a Contact Centre Good knowledge of MS Office with excellent presentation skills Use various formats to articulate data based on the audience Excellent communication and interpersonal skills Great attitude that enjoys working in a team environment Ability to organize and prioritise tasks and manage time efficiently
Nice to Have Trained in Prince2 / PMP / Six Sigma (certification added advantage) Experience using MS Project MS Visio or equivalent
Skills
Ms Visio, Prince, Prince2, Six Sigma, Ms Project, Presentation Skill, Visio, Interpersonal Skill, Change Management, Excel, Ms Office, Interpersonal Skills
Employment Type
Full Time
