Salesforce Product Owner

Position Description:

This role is hybrid and requires you to be in our downtown clients office 23 times per week subject to change at any time.

CGI is a global business and technology service provider with $11.5B in revenues. CGI is on a mission to help financial services organizations focus on servicing their clients. CGI supports 15 of the top 20 banks worldwide and our top 10 banking clients have worked with us for 26 years on average. Our clients have seen the value and commitment we bring through our products. This is why nearly $1.6 trillion in assets managed through CGI s portfolio management investment fund and asset management solutions.

Your future duties and responsibilities:

Product Ownership & Strategy:

Define and manage the product roadmap for Salesforce initiatives within the financial banking environment.
Collaborate with stakeholders to gather requirements identify needs and translate business objectives into clear product features and user stories.
Ensure alignment between business goals technology solutions and Salesforce capabilities.
Prioritize the product backlog balancing business needs technical constraints and user impact.
Define the minimum viable product (MVP) and ensure its successful delivery while ensuring longterm scalability.

Collaboration & Stakeholder Management:

Act as the main point of contact between business stakeholders technical teams and vendors.
Communicate product vision updates and progress to key stakeholders across various departments including sales marketing customer service compliance and IT.
Conduct regular sprint reviews demos and feedback sessions to drive continuous improvement.

Salesforce Solution Implementation:

Work with Salesforce developers and technical teams to ensure that solutions are designed tested and implemented according to business requirements and best practices.
Guide and support teams in optimizing Salesforce for financial banking processes including CRM lending deposit customer service and financial data analysis.
Monitor system performance and resolve any issues ensuring the platforms stability security and compliance with regulatory standards.

Compliance & Risk Management:

Ensure Salesforce solutions are compliant with financial regulations privacy laws and industry standards.
Monitor risk factors and ensure the platform meets the security standards of the financial industry.

Required qualifications to be successful in this role:

3 years of experience as a Product Owner Business Analyst or similar role focused on Salesforce in the financial banking industry.
Deep understanding of Salesforce CRM its capabilities and how it can be leveraged in financial services such as banking loans wealth management and customer service.
Proven experience in delivering Salesforce solutions in an Agile environment.

Skills:
Strong knowledge of financial banking processes and workflows including account management loan origination customer onboarding and financial product management.
Exceptional ability to translate business requirements into clear product specifications and user stories.
Familiarity with Salesforce features such as Service Cloud Marketing Cloud and Financial Services Cloud.
Excellent communication skills with the ability to communicate complex technical concepts to nontechnical stakeholders.

#LIGS!

Skills:

• English
• Salesforce Integration
• Service Cloud
• Financial Services
• Salesforce Administrator

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equalopportunity employer we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process please let us know. We will be happy to assist.

Come join our teamone of the largest IT and business consulting services firms in the world.