Dispatcher
Dispatcher
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Job Description
100 EmployeeOwned Become Our Next Millionaire!
Do you want to build a secure future for yourself and your family At Alliance Material Handling we dont just offer jobswe offer ownership. As a 100 EmployeeOwned company every team member plays a direct role in our success sharing in the wealth they help create. Hard work here doesnt just pay offit builds longterm financial security.
Why Join Us
- Employee Ownership (ESOP) Build longterm wealth
- Competitive Pay Performance Bonuses
- Multiple Healthcare Options (Medical Dental Vision)
- 401(k) with Company Match
- Paid Time Off & Holidays
- Complimentary Concierge Service Helping you balance work & life
- Dream Manager Program Supporting your personal & professional goals
Your Role & Responsibilities:
Service Coordination & Dispatching:
- Respond to customer service requests verify account details and schedule service calls
- Assign technicians based onpriority customer hours and availability
- Ensureall details (unit info PO numbers contacts) are relayed to the technician before dispatch
Work Order & Invoice Management:
- Review close and post electronic work orders throughout the day
- Ensure accuratelabor and parts charges before invoicing
- TrackWork in Progress (WIP)no open work orders beyond 14 days unless pending approvals
Customer Communication & Quoting:
- Provide repair quotes based on technician requests ensuring parts and labor are correctly included
- Sendquotes to customers within 72 hours and follow up accordingly
- ManageNottoExceed (NTE) approvals through the centralized coordinator
Planned Maintenance (PM) Coordination:
- Set up new PM agreements from sales team requests
- Assignall PMs before the first business day of each month
- Schedule maintenance calls with customers before ordering parts
Team Collaboration & Reporting:
- Keep the Tech Daily Report updated for seamless workflow
- Work closely with fellow dispatchers to ensurecoverage during highvolume periods holidays or absences
What You Bring to the Table:
- Proven experience as a dispatcher in a fastpaced environment
- Associates degree required Bachelors preferred
- Exceptional communication time management and organizational skills
- Ability to multitask and handle multiple phone lines with ease
- Strong customer service skills and a proactive problemsolving mindset
- Proficiency in Microsoft Outlook & Excel
- Familiarity with the geography of Maryland Virginia West Virginia and D.C.
- Mechanical knowledge andEquipSoft system skills are a plus
Ready to take control of your career and your futureJoin a company where youre not just an employeeyoure an owner.
Apply today and start your path to becoming our next millionaire!
Employment Type
Full-Time
