Manager IV Customer Engineer M4 - ETCH
Manager IV Customer Engineer M4 - ETCH
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Job Description
Key Responsibilities
ETCH Experience Highly Preferred
Forecasts financial manpower and operational requirements for key businesses (start up warranty service agreements paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
Ensures customer satisfaction with Company service and system performance.
Interviews hires and trains customer engineers as necessary to support regional business.
Ensures employee satisfaction through:
Communication of business progress and all related action.
Setting goals and controlling achievements.
Establishing training and career development plans.
Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:
Escalates system downs according to valid escalation procedure to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
Achieves guaranteed up time and other parameters as sold to customers.
Promotes quality improvement processes to:
Reduce cycle time
Drive continuous improvement of technical performance
Empower the work force
Functional Knowledge
2 plus years of ETCH experience highly preferred
Demonstrates indepth understanding of concepts theories and principles in own job family and basic knowledge of other related job families
Business Expertise
Applies understanding of the industry and how own area contributes to the achievement of objectives
Leadership
Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
Problem Solving
Identifies and resolves technical operational and organizational problems
Impact
Impacts the level of service and the teams ability to meet quality volume and timeliness objectives
Guided by policies and resource requirements within business unit department or subfunction
Interpersonal Skills
Guides influences and persuades others internally in related areas or externally
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials core values.
Qualifications
Education:
Bachelors DegreeSkills:
Certifications:
Languages:
Years of Experience:
7 10 YearsWork Experience:
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes 10 of the TimeRelocation Eligible:
YesU.S. Salary Range:
$112000.00 $154000.00The salary offered to a selected candidate will be based on multiple factors including location hire grade jobrelated knowledge skills experience and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program as applicable.
For all sales roles the posted salary range isthe Target Total Cash (TTC) range for the role which is the sum of base salary and target bonus amount at 100 goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.
Required Experience:
Manager
Employment Type
Full-Time
