Service Desk Analyst
Service Desk Analyst
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Job Description
Next 15 is a data and technologyled growth consultancy that employs nearly 4000 people across 38 offices in 15 countries. Within our family of 24 consultancies and marketing businesses (our brands) we focus on solving our clients growth problems.
Role overview
We are looking for a Service Desk Analyst to join our team in London. Reporting to our Service Desk Team Leader you will provide Level 1 support to all Next 15 hosted and supported brands. We operate a hybrid remote working model so you will offer support from our office at 60 Great Portland Street as well as remotely (UKbased) through telephone and email.
As a Service Desk Analyst at Next 15 you will:
Ensure ticket resolution within the IT SLA period
Troubleshoot diagnose and resolve technical issues
Ensure that devices are correctly set up and that our internal asset management tracker is always kept up to date
Promptly process new hire tickets with correct access given to any requested share drives mailboxes and other IT systems
Document any existing or new fixes that can be shared with the wider IT team
Work with the team leader/service delivery manager on key internal projects
Conduct regular checks of meeting rooms and communicate any issues in specific rooms to the reception/facilities team
You will bring:
Technical skills with a thorough understanding of IT systems applications and infrastructure
Excellent service approach with a passion for delivering outstanding support
Problemsolving skills with a logical and analytical approach
Experience organising and coordinating workloads
Excellent stakeholder relationship management
Experience working in an IT service desk role
And in return Next 15 offers:
Excellent salary
6 matched pension contributions
30 days annual leave
Green Car scheme that saves you up to 40 on the cost of driving an electric car with a wide variety of cars to choose from
Group Life insurance
Flexible working
Career progression
Open and collaborative workplace culture
Why Us
At Next 15 our people are our biggest investment and greatest asset. Whether its creativity or analytical insight we always look for people with a genuine passion for what they do a desire to succeed and always endeavour to find new ways of working with clients.
We are committed to creating an inclusive and diverse workforce. We uphold and celebrate our differences. We do not discriminate.
Regardless of your colour race ancestry national origin citizenship social background religion gender identity sexual orientation age marital status disability or veteran status you are welcome to join us. Just bring your whole self.
Employment Type
Full Time
