Job Title: Learning Technology Specialist
Reporting Relationship: Learning Technology Manager
Unit: National & Global
Department:Future Learning Lab
Campus Location:NGM Building Marion IN / Hybrid Schedule of 2 days onsite 3 days remote per week.
Summary of Position: Reporting to the Learning Technology Manager in the Future Learning Lab (FLL) the Learning Technology Specialist (LTS) is the primary contact for the ongoing maintenance and support of courses in Brightspace IWUN&Gs learning management system (LMS). This role collaborates closely with the Learning Experience Design (LXD) team to ensure that courses meet established quality standards and to address any technical challenges that may arise from integrating thirdparty tools. The LTS also supports the various FLL initiatives and projects. The ideal candidate will be detailoriented and proactive providing essential technical support to facilitate seamless learning experiences.
Duties and Responsibilities
- Technical Support & Troubleshooting
- Resolve LMS support tickets submitted by faculty/students promptly and professionally
- Collaborate with the Learning Experience Design (LXD) team and the Future Learning Technologist to troubleshoot and resolve technical issues within the LMS
- Provide technical support and guidance to faculty on LMSrelated questions and issues
- Course Management & Quality Assurance
- Perform course edits updates and loading in the LMS as requested by academic programs and faculty
- Maintain uniform formatting and design across courses to align with quality standards
- Document course edits updates and technical resolutions to maintain accurate records
- Integrate configure and maintain thirdparty educational tools to enhance course functionality and student engagement
- Other Duties
- Communicate clearly and professionally with faculty staff and other stakeholders to support collaborative solutions
- Engage in ongoing training and professional development offered by the LXD and FLL teams to stay current with tools and best practices
- Carry out additional responsibilities as directed by the Learning Technology Manager
Qualifications:According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement. |
Education - Bachelors degree preferred not required
- Candidates with extensive relevant work experience may also be considered in lieu of a degree
Experience - Proficiency in using LMS platforms Microsoft Office and basic HTML/CSS
- Excellent communication and interpersonal skills
- Ability to manage time effectively and meet deadlines
- Experience in online education or elearning preferred
Required Skills - Experience creating or maintaining online courseware or website content
- Ability to troubleshoot formatting and embedded media errors
- Demonstrated ability to work effectively with individuals from diverse communities and cultures
- Strong attention to detail and quality control
- Strong organizational and time management skills
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IWU Kingdom Diversity Statement IWU in covenant with Gods reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living teaching and learning which exhibits honor respect and dignity. Acknowledging visible or invisible differences our community authentically values each members earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christs commandment to love all humankind. |
LIMITATIONS AND DISCLAIMER As a religious educational institution operating under the auspices of The Wesleyan Church Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion 42 U.S.C. Sections 2000e1 and 2000e2. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and skills required for the position. Employees will be required to follow other jobrelated instructions and to perform other jobrelated duties requested by their supervisor in compliance with Federal and State Laws. |
Required Experience:
Unclear Seniority