Account Manager

About The Company:

iLink is a Global Software Solution Provider and SystemsIntegrator delivers nextgeneration technology solutions to help clients solvecomplex business challenges improve organizational effectiveness increasebusiness productivity realize sustainable enterprise value and transform yourbusiness insideout. iLink integrates software systems and develops customapplications components and frameworks on the latest platforms for ITdepartments commercial accounts application services providers (ASP) andindependent software vendors (ISV). iLink solutions are used in a broad rangeof industries and functions including healthcare telecom government oil andgas education and life sciences. iLinks expertise includes Cloud Computing& Application Modernization Data Management & Analytics EnterpriseMobility Portal collaboration & Social Employee Engagement EmbeddedSystems and User Experience design etc.

What makes iLink Systems offerings unique is the factthat we use precreated frameworks designed to accelerate software developmentand implementation of business processes for our clients. iLink has over 60frameworks (solution accelerators) both industryspecific and horizontal thatcan be easily customized and enhanced to meet your current business challenges.

We are looking for an experienced handsonexecutionoriented Client Partners preferably with a background in AccountManagement Product and Program Management to own and manage iLinksbusiness (and its growth) with strategic customer(s). This is an excitingposition that requires a highly motivated individual to manage relationshipdevelop business strategies and enable digital transformation for ourcustomers.

Skillset:

• Minimum 8 years of work experience in Account Management including some experience with Program Management or Technology Delivery Management roles post Bachelors
  
• Superb relationship leadership and organizational skills are required for this position
  
• Experience in a clientfacing technical role preferably customer success or account management with a proven track record of high customer satisfaction and retention
  
• Good understanding of technical delivery processes and best practices. Ability to lead status presentations and manage stakeholders.
  
• Excellent business acumen and interest in technology to understand application of various technologies to business problems and use cases.
  
• Ability to articulate technology concepts and innovative ideas while clearly outlining the value proposition and business case for digital initiatives with customers.
  
• Be flexible possess oriented with outstanding problem solving written and oral communication skills.
  
• Preference to candidates with prior relevant experience in a similar fast paced environment.
  

Requirements

Roles and responsibilities include:

• Create a strategic relationship with key client stakeholders including IT Leaders Engineers Enterprise Architects and CLevel executives such as CIOs CTOs and CDOs
  

• Understand customers business and goals in depth and ensure they get the best value out of their partnership with iLink
  

• Ensure smooth and transparent stakeholder communications. Support and guide delivery team to implement appropriate delivery and project management processes. Work closely with delivery teams and customers to ensure that client expectations are met in terms of delivery quality and timelines.
  

• Manage customer demands set expectations communicate transparently deliver on commitments and support escalations.
  

• Design and implement a strategic account plan that expands companys business within customers.
  

• Collaborate with the sales and marketing teams to support leadgeneration efforts through research outreach and relationshipbuilding activities.
  

• Represent iLink Digital at industry events conferences and trade shows to promote our services and engage with potential clients.
  

• Act as a key point of contact for clients during the sales process addressing inquiries providing product information and ensuring a seamless experience.
  

• Collaborate with crossfunctional teams including technical experts to develop compelling sales proposals and presentations.
  
• Have direct responsibility of business relationship and customer satisfaction and drive success measured by renewals and new revenue growth. Achieve growth and hit targets by successfully managing the business pipeline.
  

• Handle SoWs work orders and MSA related discussions. Resource and invoice projections for managed accounts.
  

• Collect feedback from prospects and customers to have discussions with the internal leadership team.
  

Benefits

• Competitive salaries
  
• Medical Dental Vision Insurance
  
• Disability Life & AD&D Insurance
  
• 401K With Generous Company Match
  
• Paid Vacation and Personal Leave
  
• PrePaid Commute Options
  
• Employee Referral Bonuses
  
• Performance Based Bonuses
  
• Flexible Work Options & Fun Culture
  
• Continuing Education Reimbursements
  
• InHouse Technology Training