Customer Service Assistant 2
Customer Service Assistant 2
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
UNUSUAL WORKING CONDITIONS
May be confined to desk answering telephone for 6.5 7 hours per day; may work second or third shift & weekends in units with 24 hour/7 days per week operations.
This position may be filled by a layoff or certification eligibility list.
This position will be filled in accordance with the bargaining unit agreement if applicable.
Background Check Information
A BCI and FBI fingerprint check a background check including a polygraph examination may be required on all selected applicants.
A comparative analysis and/or drugtest may be a requirement of the hiring process.
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible fulltime and parttime employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems such as OPERS STRS SERS and HPRS&Optional Deferred Compensation Ohio Deferred Compensation
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Ohio Department of Public Safety Ohio State Highway Patrol
Report In Location 1970 W Broad Street Columbus 43223
Under general supervision of the Central Records Supervisor respond to information requests public records requests subpoenas &/or other inquiries related to various audio &/or video recordings containing possible graphic sounds &/or violent potentially disturbing images (i.e. in car video body camera video etc. in accordance with Ohio Public Records Law Ohio Revised Code (ORC) 5502.12 ORC Sec. 149.43 & all applicable Ohio Department of Public Safety (ODPS) & Ohio State Highway Patrol (OSHP) policies & procedures:
Research &/or search for video files;
Utilize specialized software &/or computer equipment to redact personal &/or other confidential information within audio &/or video recordings;
Work directly with Ohio Department of Public Safety (ODPS) Legal Office on questions related to redactions;
Categorize organize & classify files that are received processed & released;
Track manage & update database &/or tracking sheets;
Provide updates on progress &/or completion of projects to Central Records staff;
Process transactions that require decisions to be made in accordance with applicable laws rules policies & procedures;
Operate computer terminal to retrieve/lookup data to verify/give out information or give status of file/case;
Review case files prior to release of information to OSHP Districts General Headquarters (GHQ) Staff &/or other authorized staff;
Provide information to court officials law enforcement agencies & general public & ensure safekeeping of records;
Perform clerical support duties (e.g. order supplies sort & distribute mail operate facsimile machine photocopier & all other office equipment answer telephone take messages greet visitors);
Prep work to be scanned;
Pull images from Microfilm;
Search for lost reports;
Assist with collection of money for transactions handled & processing of invoices for public record requests in accordance with Ohio Public Records Law ORC & all applicable ODPS & OSHP policies & procedures);
Perform other related duties as needed &/or assigned in order to conduct searches & identify status of requested information.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Ohio State Highway Patrols Mission
The Ohio State Highway Patrol provides unbiased professional public safety services through inclusion collaboration and innovation.
9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing keyboarding data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
Or equivalent of Minimum Qualifications for Employment noted above.
Job Skills
Technical Skills: Administrative Support/Services Customer Service Computer Literacy Operational and Administrative Support Records Management
Professional Skills:Attention to Detail Customer Focus Problem Solving Verbal Communication Written Communication.
The State of Ohio is a drugfree workplace which prohibits the use of (recreational /nonmedical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio DrugFree Workplace Policy (HR39 and as outlined in the posting.
Employment Type
Full-Time
