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You will be updated with latest job alerts via emailJob Description:
POSITION SUMMARY:
The Academic Advisor I will serve our undergraduate and graduate students in both online and campusbased modalities. The Academic Advisor I is responsible for fostering student engagement engaging in the promotion of support services in areas including but not limited to course registration new student orientations problemsolving student issues advising students staff adjunct faculty and administrators; regarding educational requirements focusing on procedural engagement. The incumbent is responsible for adhering to all internal Federal and Department of Education policies and procedures including FERPA.
SUPERVISION RECEIVED:
The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.
ESSENTIAL FUNCTIONS:
Interprets program procedures policies goals and objectives. Counsels and confers with students providing guidance and problem resolution;
Coordinates and administers support students with new and enrolled students such as course registration graduation processing petitioning withdrawals program documentation student learning accounts information sessions receptions and student orientations;
Initiates develops and sustains strong positive relations with Academic Deans Faculty Advisors Program Managers Vice President of Academic Affairs and department leads to ensure achievement of institutional goals and objectives relative to department success;
Assists with annual commencement activities new student orientations enrollment recruitment events and other related events;
Monitoring assigned student academic progress and intervening as needed with students in academic difficulty;
Assessing students academic and nonacademic characteristics in order to construct an academic success plan that incorporates support advisement enrichment activities as well strategies to address personal social career and financial wellbeing;
Advising atrisk student populations through work/life balance time management and other circumstances to ensure successful degree program matriculation;
Contributes to a work environment that encourages knowledge of respect for and development of skills to engage with those of other cultures or backgrounds;
Perform other duties as assigned.
Is regular attendance an essential function Yes No
ESSENTIAL KNOWLEDGE SKILLS and ABILITIES:
Knowledge:
Knowledge of the FERPA Regulation.
Understanding of academic advising principles and practices in higher education.
Familiarity with student support services and retention strategies.
Preferred: Knowledge of institutional policies degree requirements and academic policies.
Preferred: Knowledge of diversity equity and inclusion (DEI) practices in student advising.
Skills:
Excellent PC skills (Word Excel PowerPoint) and other clerical skills (phone skills typing filing).
Excellent verbal and written communication skills as well as presentation skills.
Strong personal planning and organizational skills aligned with accountability and responsibility.
Abilities:
Ability to quickly learn school technology including CampusNexus CampusVue Perceptive Content CRM and Student Portal.
Ability to exercise independent judgment sound decisionmaking critical thinking and complex logic model skills to resolve diverse studentrelated issues.
Ability to collaborate and effectively communicate with students at various educational levels as well as employees at all levels of the organization.
Demonstrated ability to function positively in a complex fastpaced team environment and meet multiple deadlines.
POSITION QUALIFICATIONS:
Education: Bachelors degree required; masters degree preferred.
Experience: Minimum of 6 months experience in a higher education setting required.
TYPICAL WORKING CONDITIONS
Office environment; typically 70 degrees
Noise level is usually quiet to moderately noisy while in the office
EQUIPMENT USED:
Computer/Keyboard/Laptop
Telephone
Copier scanner and fax machines
Stapler
ESSENTIAL PHYSICAL & MENTAL TASKS: (Check all that apply):
Physical Demands:
Standing Lifting: # Lbs.
Pushing/Pulling Driving
Walking Carrying
Hearing Speaking
Reaching Writing
Squatting/Kneeling
Seeing
Climbing Pushing
Other: Typing
Physical Environment Exposed to:
Noise Heat/Cold Fumes/Gases
Human Tissue/Fluids
Chemicals Carcinogens Dirt
Animal Tissue/Fluids
Toxic Chemicals Radiation Other:
Biohazardous Material
Mental Demands:
Reading Frequent Interruptions
Periods of Concentrated Attention
Detailed Work Irregular Work Schedule
Frequent Contact with People
Frequent Deadlines Other:
Multiple Concurrent Tasks
TRAVEL: 0 of total time
ENVIRONMENTAL CONDITIONS:
The noise level in the work environment is usually quite to moderately noisy while in the office. The office temperature is about 70 degrees.
DECISION MAKING:
The position is governed by the policies of Pacific Oaks along with established procedures for the department. Independent judgment is required in the supervision of personnel as well as in the carrying out of the departments strategic goals and budget management.
CONTACT RESPONSIBILITIES:
Routine exchange or presentation of information.
Responsible for demonstrating professionalism and leadership in resolving conflicts with students and employees. Recommends alternative approaches to solve problems and conflicts.
FINANCIAL RESPONSIBILITY:
N/A
Pacific Oaks offers a generous compensation and benefits package as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid timeoff medical and dental coverage companypaid life and disability insurance retirement plan with employer contribution multiple flexible spending accounts (FSA) tuition reimbursement professional development and regular employee appreciation events.Pacific Oaks is an Equal Opportunity Employer.Apply Link:
Company:
Pacific OaksRequired Experience:
Unclear Seniority
Full-Time