Medical Analyzer - Hotline Technical Support
Medical Analyzer - Hotline Technical Support
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Job Description
The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&D process and environmental monitoring invitro medical diagnostics semiconductor manufacturing and metrology to a broad range of scientific R&D and QC measurements. Proven quality and trustworthy performance have established widespread confidence in the HORIBA Brand. Inspired by our unique motto JOY and FUN we focus on social responsibilities by building stateoftheart products for scientific advancement; especially for protecting health safety and the environment.
HORIBA Medical equips more than 30000 laboratories throughout the world and produces nearly 7500 analyzers per year and over 10000 tons of reagents. We are a leader in chemistry reagents manufacturing and diagnostic solutions for decentralized clinical testing providing a combination of screening instruments and reagent manufacturing in medical technologies with a wide portfolio of products for IVD testing laboratories. We also benefit from all the technologies patented by the HORIBA Group and from synergies between the Groups 13 research centers worldwide.
HORIBA is seeking an experienced medical analyzer Technical Support Representative to provide telephonic assistance to our customers across the country. The right candidate will be able to perform the following essential job functions and has the listed qualifications. This is not a remote position and duties will be performed from our office locatedin Irvine CA.
Essential Job Functions:
- Provides technical assistance to customers experiencing a diagnostic or instrument issues.
- Responsible for diagnosing resolving and confirming resolution of each reported product malfunction or technical question received from customers.
- Each action may be considered unique and may require a resolution based upon what the assessment of the failure is determined to be.
- Utilization of technical knowledge obtained in past employment and obtained during initial HORIBA Medical product technical training in combination with discovery will provide the foundation and direction of each resolution.
Desired Qualifications:
- AA Degree or certification from a technical school.
- Minimum 23 years of experience working with hematology chemistry relevant analyzer equipment or medical instrumentation.
- Computer literate in office applications for documentation/reporting of related matters.
- Experience with Salesforce and/or SAP
Compensation Package:
HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match; employee group dental vision life and disability (short and longterm) paid for by the company; medical insurance family dental and vision insurance and supplemental life insurance available with reasonable employee contributions; employee assistance program; paid holidays vacation and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs.
If you are an individual with a disability and need an accommodation during the application/hiring process please email or callExt 8649 for assistance. HORIBA will provide reasonable accommodations upon request to support individuals with disabilities to be able to participate in the hiring process. HORIBA is committed to making our workplace accessible for individuals with disabilities.
EEO/Affirmative Action/Veteran Status/Disabilities.
Employment Type
Full-Time
