Servicing Oversight Manager
Servicing Oversight Manager
Posted on :
11-04-2025
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1 Vacancy
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Job Description
Description
Position at loanDepot
Position Summary:
Responsible for ensuring servicing partners across both the inhouse and subserviced portfolios are providingloanDepot with servicing practices that are best in class and fully compliant with agreed upon contractualterms and conditions state federal and agency guidelines. Assists in the maintenance and management ofservicing oversight review plans and governance including call monitoring to ensure optimal portfolioperformance and world class customer experiences emanate from these servicing relationships. This positionensures the performance of all duties in accordance with the companys policies and procedures all U.S. stateand federal laws and regulations wherein the company operates.
Responsibilities:
- Provides daytoday leadership for the oversight of loanDepots Servicing operations of both the inhouse and subserviced portfolios in accordance with all state federal and agency compliance requirements.
- Manages the distribution and completion of monthly audits associated with servicing performance across both subserviced and inhouse portfolios.
- Works directly with both the subservicer(s) and inhouse servicing staff to guide performance improvement as it pertains to overall servicing performance.
- Manages the development completion and review of monthly scorecards for both the subserviced and inhouse servicing portfolios.
- Manages and supports customer and client monitoring programs to identify customer needs and expectations.
- Improves customer service quality and aims to keep it at a consistently high level including overseeing and facilitating call calibration sessions for call center staff.
- Establishes service level agreements compliance adherence at all levels development of performance templates facilitation of communication with the business scorecard and new vendor due diligence.
- Evaluates servicer call center performance and associated loanDepot led monitoring efforts to validate that quality customer service is provided.
- Responsible for proper adherence to legal regulatory and company policies/procedures; follows proper risk audit and compliance controls to mitigate financial risk to the organization while maintaining an environment focused on quality customer service.
Requirements:
- Bachelors Degree preferred and a minimum of five 5 years experience working in a similar field.
- Two 2 years in the Mortgage Industry including a strong understanding of the mortgage process programs and loan servicing.
- Knowledge of DataTrac OnBase TeNa Cenlar LPS and other various internetbased investors and agency processing systems (FNMA FHLMC FHA VA etc.
- Broad knowledge base of Mortgage Banking including backoffice operations risk assessment process workflow conflict resolution negotiations due diligence business intelligence project management and vendor management.
Why work for #teamloanDepot:
- Aggressive compensation package based on experience and skill set.
- Inclusive diverse and collaborative culture where people from all backgrounds can thrive.
- Work with other passionate purposeful and customercentric people.
- Extensive internal growth and professional development opportunities including tuition reimbursement.
- Comprehensive benefits package including Medical/Dental/Vision.
- Wellness program to support both mental and physical health.
- Generous paid time off for both exempt and nonexempt positions.
About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010 loanDepot has revolutionized the mortgage industry with a digitalfirst approach that makes it easier faster and less stressful to purchase or refinance a home. Today as the nations second largest nonbank retail mortgage lender loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of lifes most complex transactions. With headquarters in Southern California and offices nationwide loanDepot is committed to serving the communities in which its team lives and works through a variety of local regional and national philanthropic efforts.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this roles is between $86000 and $119000. Your base pay will depend on multiple individualized factors including your jobrelated knowledge/skills qualifications experience and market location.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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