BDC Agent
BDC Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Lead Management & FollowUp: Adhere to established contact and followup procedures for internet leads orphan customers showroom visits phoneups and lease renewals. Ensure data is recorded accurately in the CRM.
- LongTerm Engagement: Provide followup beyond 90 days for leads that are not being attended ensuring opportunities dont slip through the cracks.
- Training & Development: Complete training on sales techniques lead management software and vehicle product knowledge to ensure you stay uptodate and provide the best customer experience.
- Appointment Setting: Meet or exceed objectives for setting appointments contributing to the dealerships overall sales success.
- Maximize Lead Conversion: Use creativity and integrate manufacturer sales programs to maximize lead conversion offer alternatives and engage with leads through the entire process to secure appointments and sales.
- Timely Response to Leads: Ensure that all incoming leads (text phone or internet) are responded to quickly and accurately. Maintain highquality customer service at every step.
- Sales Calls & CRM Management: Handle all sales calls professionally ensuring every customer interaction is recorded accurately in the CRM including complete customer information and interaction notes.
- ThirdParty Lead Evaluation: Assist BDC Manager in evaluating thirdparty lead providers to provide insights and make recommendations for improving lead management strategies.
- Strong verbal and written communication skills.
- Excellent followup skills and ability to manage multiple leads.
- Ability to handle highvolume inbound and outbound calls while maintaining a professional demeanor.
- Experience with CRM systems(preferred).
- A positive attitude with a customerfirst mentality.
- Basic knowledge of the automotive industry is a plus
- Competitivecompensation/commissionwith performancebased incentives.
- A dynamic and supportive work environment that fosters growth.
- Opportunities for career advancement within the company.
- Work with a motivated resultsdriven team.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
