Marketing Operations Manager

We are looking for a Marketing Operations Manager to join our growing team! In this role you will manage marketing programs from offer concept through fulfillment to ensure process and / or revenue assurance. This includes multiple programs based on customer type customer scenario (acquisition or retention) region channel (digital call center face to face). Your project and programs will include new products pricing and promotions retention initiatives operational efficiency: TSA exit product sunsets; MDU directories broadband grants etc. You will implement and track programs that will enable marketing achievement of goals.

As a Marketing Operations Manager your duties and responsibilities will include:

• Identify evaluate build consensus and execute cross functional solutions marketing strategies programs and processes
• Develop innovative solutions to problems that position teams to meet and exceed targets
• Collaborate with cross functional teams to ensure marketing readiness and ongoing operational support for residential programs products pricing offers and strategies are launched in market
• Develop operational plans that position our teams to meet and exceed targets. Orchestrate each initiative across a wide array of teams including product marketing pricing IT compensation training sales operations finance legal competitive intelligence and reporting and analytics to ensure our teams are ready and positioned for success.
• Ensure process assurance by tracking and providing operational program support as needed.
• Design launch and manage product pricing and promotional projects
• Analyze program performance and optimizes opportunities
• Project manage initiatives end to end keeping crossfunctional teams updated on progress key issues and overall alignment of the plan:
  • Optimize workflows and processes to improve marketing efficiency
  • Enhance marketing frameworks and ensure crossfunctional alignment
  • Coordinate between marketing product operational customer care and sales teams to align marketing strategies.
  • Identify and recommend solutions to improve marketing processes and bottlenecks
  • Ensure processes are scalable for new products and services.
  • Serve as key liaison between marketing sales product development customer care operations network legal/regulatory and IT
  • Lead crossfunctional teams to deliver campaigns offers/products and other marketing initiatives

Qualifications :

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelors degree in Business Marketing or related field 
• 8 years in Marketing Marketing Operations Program Management
• 8 years experience in the telecommunications industry  
• Experience launching new programs products pricing and offers
• Cross functional leadership experience 
• Strong organizational and tracking skills.
• Ability to connect the dots across strategy planning and results; agile marketing
• Process and detail orientation
• Strong written communication and public speaking/presentation skills 
• Strong track record of establishing trusted relationships  

BONUS POINTS FOR:

• Direct or sales support experience

#LISS1

Additional Information :

WHY JOIN US

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer Brightspeed HQ is located on the 7th floor of the new Vantage South End East Tower in Charlotte NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed we have roles that are designated as remote hybrid office or fieldbased depending on the position business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why Because Brightspeed recognizes the value of finding the best talent for the job wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. Brightspeed offers a comprehensive benefit program including competitive medical dental vision and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and highquality internet because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants please take a moment to review our Privacy Notices:  

• Brightspeeds Privacy Notice for California Residents
• Brightspeeds Privacy Notice