Event Operations Manager - Logistics
Event Operations Manager - Logistics
Posted on :
11-04-2025
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1 Vacancy
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Job Description
About the Role
As the Event Manager your contribution to the organization will be to deliver an exceptional guest experience at established financial margins for your portion of events assigned under your umbrella and to support overall initiatives to deliver exceptional guest experiences at all events globally.
Your role will be in the following function:
- Logistics (ticketing and fulfillment transportation hotels travel tours etc.
Achieving this will require:
- Selfdriven curiosity and initiative to learn our department company and event intricacies as well as existing systems technology and processes.
- Willingness and comfortable to ask questions and build relationships independently.
- High proficiency in time management deadline management and attention to detail.
- Thriving in an everchanging collaborative team environment.
Performance will be evaluated on:
- Accuracy and timeliness of work completion for you and your report(s).
- Consistency in collaborating and supporting the global team.
- Direct report(s) peer and manager feedback.
- Guest experience feedback for assigned functions.
- Financial delivery to budget for assigned functions.
Reports to: Senior Events Manager Logistics
Core Responsibilities
Guest Experience and Event Management
- Responsible for the planning and onsite delivery of your function (hospitality/logistics for 12 events annually ranging from 200 to 12000 guests per event beginning with event launch up to a year in advance of event date.
- Event planning includes (but is not limited to) and varies by your function:
- Physical and digital ticket management such as receiving inventory checks assigning seat locations to distribution.
- Fulfillment of guest orders through an indepth multistep process including building excel reports generating shipping labels interfacing with suppliers quality control checks packing and assembling parcels detailed documentation etc.
- Coordinating with the internal graphic design team to produce required assets such as credentials signage large format graphics etc.
- Significant amount of scheduling and timeline management for both guests and staff across fulfillment transportation hotel check ins tours and experiences etc.
- Vendor/supplier selection negotiation contracting and ongoing management for services such as transportation staffing services gifts etc.
- Onsite delivery includes (but is not limited to) and varies by your function:
- Manage and support preparation and setup activities such as overseeing vendors/suppliers moving equipment freight setting up meeting and hospitality spaces etc.
- Execute and/or lead documented plans for both back of house and guest facing activations such as staff training package delivery and pickup hotel check in transportation management hospitality check in experience and tour management etc.
Leadership and Personnel Management
- Lead 1 direct reports.
- Setting objectives and prioritizing tasks for you and your report(s) to ensure successful delivery and of event based on the event planning responsibilities above.
- Ensure accuracy and timely completion of your report(s) deliverables.
- Hands on career development and coaching of your reports.
- Focus on the team dynamic and encourage collaboration.
Financial Management
- Accountable for your assigned portions of the budget for your assigned events; equally holding your team accountable for budget management.
- Maximize budget utilization through negotiation and internal collaboration.
- Ensure accurate and timely tracking of planned and confirmed expenses.
- Tightly manage your own onsite expenses and inspire fiscal responsibilities in fellow travelers.
- Collaborate with department leaders to understand sales projections and any required budget adjustments.
Requirements
Work Experience Education and Skills
- 4 years progressive experience in event planning and management.
- Live/sporting events experience preferred.
- 1 years experience leading people.
- Fulltime direct reports preferred.
- Direct experience managing budgets of at least 150K USD.
- Bachelors degree or higher in Hospitality Management Business Marketing or related field.
- Proficient computer skills including but not limited to Excel CRM software and project management tools.
- Bi/multilingual preferred.
Interpersonal Skills and Traits
- Ability to multitask in a fast paced deadline driven environment.
- Strong time management and prioritization skills.
- Highly adaptable and comfortable making decisions in new or changing situations.
- Detail oriented and results driven.
- Innovative problem solving.
- Collaborative and comfortable building relationships.
Physical
- Prolonged periods sitting at a desk and working on a computer.
- Extensive walking and standing for periods greater than 12 hours while at events.
- Must be able to lift up to 30 pounds/14 kilograms.
- Full time inperson based in the Charlotte NC office.
- Requires flexibility to work long hours and weekends as needed in addition to having the ability to travel up to 50 targeted travel 1825.
- Willing and eligible to travel internationally.
- Eligible to work in the United States
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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