Rececptionist Apprentice - Newgate Medical
Rececptionist Apprentice - Newgate Medical
Posted on :
11-04-2025
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1 Vacancy
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Job Description
Job Summary
We are a welcoming and busy practice with 30000 patients. We have an established team of 9 GP Partners and a host of varied health professionals including pharmacists nurses physician associate paramedics advanced nurse practitioners care coordinators and a large admin team.
We are looking to recruit a receptionist apprentice to work in our busy GP Practice in Worksop. The successful applicant will work towards completing a Level 3 Customer Service course over the duration of 18 months. This is a full time position where no 2 days are the same. You will be answering incoming calls admin as required plus more.
Responsibilities
- Maintain and monitor the practice appointment system.
- Process telephone and E requests for appointments.
- Answer incoming calls.
- Transfer calls or deal with the callers request.
- Signpost patients to the correct service.
- Initiate contact with and respond to requests from patients team members and external agencies.
- Photocopy documents as required.
- Data entry of relevant patient information.
- Input data into patients healthcare records.
- Direct requests for information to admin team.
- Manage all queries as necessary in an efficient manner including prescription requests.
- Carry out system searches.
- Monitor and maintain reception area and notice boards.
- Support all clinical staff with general tasks as requested.
- Maintain a clean tidy and effective working area at all times.
Requirements
- GCSE English (Grade 4 Essential
- GCSE Math (Grade 4 Essential
- Customer service L2 Desirable
- Communication Skills
- IT Skills
- Attention to detail
- Organisational skills
- Customer care skills
- Problem solving skills
- Admin skills
- Analytical skills
- Team working
- Initiative
- Non judgmental
- Patience
- Clear polite telephone manner
- Time management
Other requirements:
You will require a DBS for this position
Job details:
- Monday to Saturday
- Hours will be arranged between 8am8pm Monday Friday and 8.30am5pm Saturday.
- 37.5 hours per week
- 14722.50 per year
- 5 Weeks holiday plus bank holidays.
- Discount scheme to in shops and online.
- NHS Pension scheme.
- Free employment assistance programme.
- Free tea and coffee.
Your Training plan:
Customer Service Specialist L3
An apprenticeship includes regular training with a college or other training provider. At least 20 of your working hours will be spent training or studying.
Training organisation:
Learning Curve Group
Job Types: Fulltime Apprenticeship
Pay: 14722.50 per year
Schedule:
Monday to Friday
Weekend availability
Employment Type
Full-Time
Department / Functional Area
Key Skills
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