Sales Associate
Sales Associate
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
- You serve as MATT & NATs brand ambassador developing and nurturing strong relationships with customers placing high importance on brand experience and customer satisfaction:
- Warmly welcome customers instore answering to their queries and providing them with purchasing options based on their needs and wants.
- Assist in maintaining all visual merchandising standards and overall cleanliness and organization of the sales floor and stockroom ensuring a welcoming customerfriendly environment.
- Remain knowledgeable on current products pricing and instore promotions ensuring all relevant information is communicated to customers.
- Follow and achieve company and individual sales and key performance indicator (KPI) targets.
- Generate ongoing sales opportunities implementing crossselling strategies for suitable products.
- Process POS (point of sale) purchases exchanges and returns of merchandise.
- Add new customers and update current customer information in our customer database with the objective of growing MATT & NATs mailing list.
- Assist with ensuring the sales floor is always adequately replenished with product and properly displayed according to MATT & NAT standards.
- Understand and comply with company policies and procedures associated to all facets of the store.
- Assist with updating floor sets in accordance with the planograms.
- Handle any customer complaints in a patient and helpful manner escalating any complex issues to a manager on duty.
- Perform additional related duties as needed.
Qualifications :
- High school diploma.
- 12 years of experience in a customer service or sales role ideally in the fashion retail environment.
- Proven track record of meeting and exceeding sales goals an asset.
- Experience in visual merchandising an asset.
- Proficient with Microsoft Office Suite (Excel Word Outlook).
- Exceptional communication skills both written and oral in English.
- Familiarity of the MATT & NAT brand company values and understanding of our vegan beliefs.
- Ability to move and/or lift boxes and fixtures throughout the store.
- Capability to stand for long periods.
- Ability to work flexible schedules including weekends and select holidays.
Informations supplmentaires :
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
Key Skills
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