Senior Presales Engineer Southern Europe mfd - France

LOCATION: Paris France

THE ROLE:

Senior PreSales Engineer (m/f/d) France and Southern Europe

The role

This position requires daily customer business partner and internal team interaction in France. Together with the regional Sales team you will be engaged in a customers journey from the discovery phase to the post sales handover. Keeping track of customer cases in the helpdesk program and utilizing this system to delegate engaging your peers and moving sales opportunities towards closure are routine activities.

Expect to travel 23 weeks out of a month and 23 days each of those weeks. A strong desire to learn and a can do want to learn attitude is needed. You will be working with an experienced motivated team willing to share their knowledge and experience to help you expand your skillset and succeed in reaching your goals.

Main Duties and Responsibilities

Be part of a team of PreSales engineers providing excellent service to IGELs customers and partners in France

Technical contact for new customers from the discovery and qualification phase to post sales handover

Build and maintain customer and partner rapport through virtual meetings and onsite visits

Analysis of customer needs and development of technical solutions

Prepare execute and support proof of concepts

Take ownership of technical RFIs RFPs and public tenders and respond in time

Works on complex projects

Architect solutions by working with the customer directly or in conjunction with both the partner and customer while adhering to the IGEL reference architecture and best practices

Assist new technology partners to integrate their solution into IGEL OS if required and hand it over to the IGEL Ready team to generate new business

Become a Subject Matter Expert in a specific technology stack

Use of remote tools to demonstrate IGELs solutions and to assist customers in troubleshooting issues

Ensure a clear and professional communication between our teams and the customer

and proactive preparation and followup of technical product presentations and workshops

Demonstrate our technology at industry events and tradeshows

Promote IGEL training offerings additional IGEL services and IGEL Certifications

May assist lessexperienced colleagues

Wide latitude for independent judgement

Collaborate with teams from Development Customer Engineering Advanced Services Sales Marketing and Leadership to create new technical sales strategies

Communication of customer / market requirements to the Product Management and Development

Continue education by attending training sessions and reading technical documentation

Work through technical issues at the operating system level

Manage technical issues solutions and sales opportunity progress by creating cases within IGELs helpdesk system

Manage case escalation to maintain forward movement on sales opportunities

Ability and willingness to travel as needed

Qualifications

Personal skills

Highly skilled with extensive proficiency

Strong written and verbal communication skills with the ability to communicate effectively with engineers sales teams and management

Strong presentation skills

A team player who is influential and builds good working relationships across all levels

Flexibility integrity and creative problemsolving skills are imperative to be successful in this role

Very good ability to understand and explain complex technical issues in an easy way

Ability to communicate via phone and email is required

Ability to listen effectively and show patience while working with customers colleagues and partners

Ability to adapt to new technologies quickly

Ability to work independently under minimal supervision

Ability to take effective notes

Ability to multitask effectively and work under pressure

Positive work ethic

Fluent in French and English

One additional language from Southern Europe preferable but not essential

Technical skills

Minimum of six to nine years PreSales Engineer experience required

Working knowledge of Linux Operating Systems

Indepth knowledge of IGELs products and solutions especially IGEL OS the Universal Management Suite and the IGEL Cloud Gateway or other Thin Client/Endpoint operating systems is a plus

Working knowledge of Windows Operating Systems

Experience in Remote Desktop Services Azure Virtual Desktop AWS Citrix VMware Horizon environments

Knowledge of networking concepts including TCP/IP DHCP DNS AD etc.

Good understanding of the solutions offered by IGELs technology partners

Matt Krajnik

IGEL Technology

Green Park 200 Brook Drive

Reading Berkshire RG2 6UB

United Kingdom

Mob:

Interested Apply now via our online applicant portal!

If you have any questions about the position or application process our HR team is happy to assist.

Please note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship.

We celebrate tolerance and diversity and we are committed to building teams that represent a variety of backgrounds skills and perspectives.

IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on colour creed sex religion marital status age national origin or ancestry physical or mental disability medical condition sexual orientation or any other consideration made unlawful by federal state or local laws.