Admissions Counselor
Admissions Counselor
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1 Vacancy
Job Description
Benefits
Regent offers a wide range of generous benefits including health life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options time off and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.
The Admissions Counselor is responsible for functions that contribute to converting qualified applicants to enrolled students at Regent University. The environment for this position is a blended inbound and outbound call center. This position is expected to demonstrate effective professionalism and extraordinary customer service while communicating and managing prospective students and applicants of Regent University.
Essential duties:
- Represent Regent University as a general recruiter for all undergraduate and graduate school programs providing extraordinary customer service with each prospect applicant and enrolled student.
- Develop and maintain comprehensive knowledge on all undergraduate graduate and doctoral programs and effectively counsel prospective students on program fit and admissions requirements.
- Develop and maintain comprehensive knowledge on all applicant and studentrelated resources including admissions processes financial aid costs transfer guidelines licensure guidelines military benefits and student resources.
- Make a high volume of outbound phone calls receive inbound calls and maintain comprehensive student records through the correct use of technology while maintaining confidentiality.
- Meet and exceed Key Performance Indicators (KPIs) for each term as determined by Enrollment Management leadership while adhering to dynamic internal work processes.
- Demonstrate exceptional professionalism in working with internal and external stakeholders in person and in writing.
- Commitment to learning and professional development. The admissions counselor is responsible for learning and retaining all new and jobrelated content presented (for utilization in daily work).
- Coordinate and participate in admissions and recruitment events as required.
- Assist with onboarding and training of new staff members.
Qualifications:
- Bachelors Degree preferred
- 12 years of admissions customer service sales and/or telemarketing/telecounseling experience beneficial
- Strong organizational abilities excellent written and oral communication skills and interpersonal skills with an ability to establish rapport with a diverse customer base
- Must be motivated coachable and be effective in a productiondriven work environment
- Ability to work a flexible schedule that may include days evenings and weekends including rotating Saturdays and second shift 12pm9pm)
- Reliable transportation to travel to and from work in a timely manner
- Appropriate competence and ability to be trained in technology including Customer Relation Management (CRM) systems Microsoft Suite and phone systems and multitasking within these systems including average to minimum typing speed of 40 WPM
- Christian commitment consistent with Regent University mission as described in our application website and Employee Handbook
Candidates must have:
- Employee must embrace the mission of Regent University as evidenced by his/her Christian witness
- A heart for the personal spiritual and professional development of students
- Ability to maintain prospect applicant student and institutional confidentiality
- Excellent customer service skills and the ability to provide service in a professional manner
- Commitment to Regents core values of Excellence Innovation and Integrity
Regent University does not discriminate in employment in its programs or activities on the basis of race color national or ethnic origin sex disability age or veteran status.For full NonDiscrimination Policy clickhere.
Employment Type
Full-Time
