Digital Repair Specialist
Digital Repair Specialist
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Job Description
Job Description
1. Interact with customers on handset related issues.
2. Troubleshoot handset defects
3. Handle handset related queries
4. Record job entry in Customer Relationship Management portal
5. Upgrade software of handsets
6. Assemble / dismantle smartphones unibody/duo body
7. Repair handsets by changing screen speaker mic camera etc.
8. Repair handsets by PCB swap charging connecter replacement etc.
9. Deposit of cash collected through service
10. Verify handsets for exchange
Skills and Competencies
1. Customer Focus2. Communication skills3. Problem Solving skills4. Handset repair skills5. Knowledge of spares operations6. Knowledge of CRM Systems
Education Required
102 / ITI / Diploma Certification in Device Care (Preferred)
Experience Required
0 4 years
Required Experience:
Junior IC
Employment Type
Full-Time
