Customer Support and Advice Worker x 2
Customer Support and Advice Worker x 2
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Job Alert
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GBP 20001 - 30000
1 Vacancy
Job Description
At Middlesbrough we truly live our values and incorporate them into everything we do. We are passionate about improving the lives of our residents focused on achieving best outcomes and creative in the way we work with customers ensuring they get the best support available.
This is an exciting time for Middlesbrough as we continue to develop ACT (Accessing Change Together) which integrates council staff and partner organisations and provides a range of support and interventions in relation to service users who need support with Housing Support Homelessness Domestic Abuse and Substance misuse. ACT is an integrated service which means that lots of support services are working together and using a shared case load management system.
This will make it easier for service users to get access to services they need so they receive the right support and easier for council staff and partner organisations to work together and share information to improve outcomes for service users. It is recognised that sometimes service users need help in several support areas. Working with a multidisciplinary approach the teams aim to react quickly to those needs developing risk assessments and support plans to address those needs appropriately.
The team will work alongside other services including Adult and Childrens Social Care and Public Health to develop consistent pathways and effective processes. We have opportunities which have become available within ACT Front Door Team which is often the first point of contact for service users.
We are looking to recruit staff who have the drive to help improve and contribute to the accessing change together vision have experience of working effectively with a range of services and have the skills passion and resilience to work creatively with service users who are accessing ACT and need ongoing support in relation to Housing Homelessness and /or Domestic Abuse.
Whilst in post there will be development opportunities alongside flexible working with the option of a blended working environment (home and office where appropriate). New staff joining Middlesbrough can expect a warm welcome from the teams our Director and Chief Executive and full induction process.
AI Guidance for Applicants
Applicants must ensure that anything submitted must be factually accurate. Plagiarism can include presenting the ideas and experience of others or generated by artificial intelligence as your own. Whilst candidates can make use of AI they must do it truthfully. Where possible experience stated within the supporting statement should also be visible in the work history part of the application.
Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to experience.
For further information about ACT Accessing Change together or any of the amazing opportunities available please speak to Donna Rutter Front Door Team Manager onor Vickie McLeod Front Door Assistant Team Manager on.
The above post is subject to an enhanced Disclosure and Barring Service (DBS) check.
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We believe in rewarding our people for their hard work by offering an attractive benefits package includinggenerous annual leave employee discounts and that all important pensiontheres something to benefit everyone!You can find out more about us and what weoffer by clicking below.
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