CRM Administrator Analyst
CRM Administrator Analyst
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Job Description
Mdecins Sans Frontires/Doctors Without Borders (MSF) is an international independent medical humanitarian organisation that delivers emergency aid to people affected by conflict epidemics disasters or exclusion from healthcare. MSFs actions are guided by medical ethics and the principles of impartiality independence and neutrality.
Benefits of working with MSFAustralia
- Flexible & hybrid working arrangements
- Salary packaging plus insurance benefits & allowances
- Annual salary & Performance review
- Annual individual training budget & LinkedIn learning licence
- Employee Assistance Program
- Meditation & wellbeing classes
- Strong culture of diversity and inclusion
- Career growth & development opportunities
- Additional leave & purchased leave options
- Monthly Friday afternoons off!
- Plus more!
Responsibilities
Reporting to the CRM Manager this newly created position will play an important role in administering MSF Australia and New Zealands CRM platform Salesforce. You will be responsible for user management system configuration reporting data integrity streamlining processes and supporting improvements across the CRM to maximise the systems impact and achieve MSFs organisational goals.
This diverse role combines system administration and business analysis to enhance the functionality of Salesforce CRM for all organisation users. Collaborating closely with internal stakeholders you will develop and validate requirements propose solution design recommendations provide training and support to all CRM users to enhance fundraising efforts and donor engagement support recruitment activities increase overall operational efficiencies and ensure best practice data management.
With a focus on data accuracy automating processes and delivering actionable insights you will empower datadriven decisionmaking and drive innovation.
What you will bring
To be successful in this key role you will be known for your ability to troubleshoot and resolve issues before they arises! Ideally you will be motivated by working in a humanitarian aid organisation and can demonstrate:
- 3 years of Salesforce CRM administration (Salesforce certification preferred).
- Proven analyst experience with understanding of requirements gathering and user story creation.
- Demonstrated experience with user acceptance and regression testing.
- Proficient experience delivering end user training and documentation
- Excellent communication interpersonal and organisational skills
- Project management knowledge and stakeholder management experience.
Applications
Select the apply button and upload your resume and Cover Letter to be considered for this position.
Applications will be reviewed on receipt.
For more information see the Job Descriptionor contact the MSFA Talent Acquisition team with any questions
At MSF Australia we believe the following five values form the foundations of our culture Transparency Respect Understanding of Diversity Stepping In and CollaboraTion.
We value T.R.U.S.T as an essential element to how we operate and believe that these organisation values flow from this trust that we build.
MSF Australia is committed to developing diversity equity and inclusion in our workplace and fostering a culture of belonging for all our staff. We believe that a diverse workforce helps us better achieve our social mission of providing aid without agenda. We strongly encourage First Nations peoples people from LGBTQIA communities people from diverse cultures and language groups and people who live with a disability to apply. We invite all requests for a reasonable adjustment to the recruitment process if this will support your application. For more information please call or email MSFA Human Resources on
MSF Australia has a Child Protection Policy and COVID19 vaccination policy in place all employees are required to comply with these policies.
In support of the Child Protection Policy a criminal background check will be required during the recruitment process for selected candidates. A criminal record will not automatically preclude anyone from the position they have been selected for.
Required Experience:
IC
Employment Type
Full-Time
