Process Trainer
Process Trainer
Posted on :
11-04-2025
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1 Vacancy
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Job Description
Roles and Responsibilities
- Developing product/process training materialssuch as digital presentations Training manuals and instructional videos.
- Scheduling and conducting training sessions onvarious sales/call center topics/ pitches to new joiners.
- Ensuring desired productivity of employeestrained for the process.
- Training employees on new or updatedprocedures to improve their performance.
- Observing the daily operations of salesassociates and identifying any of improvement.
- Conducting refresher trainings.
- Liaising with team leaders and managers toconduct onthejob Training.
- Measuring the effectiveness of trainingsessions and preparing individual or team progress reports.
- Ensuring employees keep up their productivityand maintain high levels of customer satisfaction during the OJT.
- Workdirectly with agents/leads to improve overall performance by taking variousinitiatives like TNI s call listening sessions BQM regular/structuredfeedbacks daily briefings PKT s etc.
Requirements
- Graduate
- Excellent communication and interpersonalskills
- Aminimum of 3 years experience as a process trainer in an outbound call centreprocess.
Employment Type
Full-Time
Department / Functional Area
Key Skills
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