Commercial Lines Senior Account Manager
Commercial Lines Senior Account Manager
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1 Vacancy
Job Description
About HUB:
HUB International is a top 5 global insurance broker providing a broad array of property casualty risk management life and health employee benefits investment and wealth management products and services. HUB has more than 650 offices across the United States Canada and Puerto Rico with more than 19000 employees. Our regional offices throughout North America are dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs. We are a company dedicated to superior customer service with employees committed to adding value to every client activity.
This position is in our downtown San Antonio office and offers a hybrid schedule 3 days office; 2 days remote) after an initial onboarding period.
Job Summary:
The Commercial Lines Senior Account Manager works collaboratively with the Producers and Account Executives managing a book of business. Coordinates and provides daytoday service for property/casualty clients bymaintainingclient relationships supportingclient retention maintaining strong carrierrelationshipsand understanding client needs. Serves asdaytodaycontact and provides resolution for client questions and issues.
Duties and Responsibilities:
Manages a book of insurance business while acting with a high degree of independent discretion autonomy and decisionmaking
Provides professional courteous service to our clients carrier representatives underwriters business partners and HUB colleagues resulting in a rate of account retention that meets or exceeds expectations
Provides a high level of support to Producers in obtaining maintaining and expanding business
May also be responsible for account rounding and in accordance with standard practices policies and procedures
Works closely with Producers and other HUB personnel on all aspects of client service marketing and renewal while adhering to HUB Broker Standards
Oversees the preparation and implementation of all transactions paperwork and internal processing for assigned accounts
Acquires understanding of clients insurance objectives and critically analyzes and compares insurance plans to determine suitability. Stays abreast of changes in the insurance industry and other external conditions that may impact their clients
Makes appropriate recommendations to clients in response to those changes
Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve. May also negotiate with underwriters and carriers
Troubleshoots billing issues
Responsible for overall retention of accounts in assigned book of business
Organizes client meetings when necessary
Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and broker management system when necessary. Ensures the accuracy of data in those systems
Prepares reports for management as required
Oversees functions performed by Account Administrators as required
Supports mentors and trains Account Administrators as necessary
Attends industry related continuing education training and courses
Performs other duties and projects as assigned
Qualifications:
Bachelors degreepreferred(4year degree)
35 years of related experience working as an Account Manager or Account Representative in the property/casualty area (equivalent combination of education and experience is acceptable).
Experience in customer service/client facing role required
P&C Licenserequired
Proficiencyusing Microsoft Suite
Your future with HUB:
Choose a career with HUB International and take the first step toward creating a future that combines a diverse challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement.
Our Vision:To be everywhere risk exists today and tomorrow. Helping protect what matters most.
Our Mission:To protect and support the aspirations of individuals families and businesses. To empower our employees to learn grow and make a difference in their communities.
Our Core Values:
Entrepreneurship:We encourage innovation and educated risktaking.
Integrity:We do the right thing every time.
Teamwork:We work together to maximize results.
Accountability:We measure and take responsibility for outcomes.
Service:We serve customers communities and colleagues.
If you value what we value and like the perks along the way ApplyTODAY!
#LIKP1
Department Account Management & ServiceRequired Experience: 25 years of relevant experienceRequired Travel: NegligibleRequired Education: High school or equivalentHUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Required Experience:
Manager
Employment Type
Full-Time
