Senior Service Delivery Engineer

Sabre is a technology company that powers the global travel industry. By leveraging nextgeneration technology we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps online travel sites airline and hotel reservation networks travel agent terminals and scores of other solutions.

Simply put we connect people with moments that matter.

General description:

• A Delivery Specialist is responsible for the Onboarding of new agency customers and performs training and technical support during their migration phase.

Responsibilities

• Supports large conversion projects in Europe and Africa.
• Leads the onboarding of new agencies with low to medium complex setup needs.
• Supports scoping studies and scope revalidations.

• Supports all activities and task that will lead the customer to meet their target plan.
• Adopts all standards and processes specified in the playbooks for delivery from configuration to installation and testing and integration of all required products.
• Supports creation of new playbooks and training material.
• Plans the customer training with the client. Schedule training with Sabres trainers or conduct the training class (virtual or onsite).
• Floorwalking: Provide support to agents during first days after golive either virtually or onsite until client is running as BAU.
• Completes conversion evaluations.

• Maintains a very close working relationship with customers Operations & IT counterparts.
• Seeks and obtains information about Customers technology project portfolio and priorities including but not limited to regular engagements on workflow optimization automation needs revenue diversification etc.
• Manages operational issue resolution.

• Defines metrics to measure Sabres product performance and influences teams within Sabre to ensure that Sabre product performs above parity.
• Manages customer perception by focusing the customer on the benefits of using and adopting Sabre technology.
• Manages customers Sabre product system integration and beta test activity and identify critical path items and key risks to stakeholders.
• Facilitates customers escalation path to promote visibility and subsequent resolution of customers operational challenges.
• Manages an assigned customer portfolio.

Qualifications:

• Proven experience in travel industry including E2E workflow & common operations knowledge. API knowledge is a plus.
• General understanding of Travel Industry infrastructure technology direction architecture and relationship between suppliers developers and subscribers.
• Good knowledge of the Sabre GDS (other GDSs considered as a plus).
• Ability to connect with a variety of audiences at all levels within and outside Sabre.
• Strong verbal communication and listening skills internal and external.
• Creative individual with strong analytical and solutionoriented skills.
• Proficiency in creating and delivering formal training programs and presentations.
• Functional and technical experience on customer facing functions primarily focused on technical troubleshooting and/or system support and/or analysis.
• Proven knowledge of Excel Word PowerPoint MS Visio.
• General understanding and usability of computers and networks.
• Team player with experience of working with different cultures in a global environment.

Other Information:

• Languages: English fluent both written and verbal
• Additional European language would be a plus (Italian Spanish French and/or German)
• Travel required 25 of the time
• Position level: Senior
• Location: Krakow

Benefits:

Work arrangement

• 3 chosen days from the office in a week

Paid time off

• YearEndBreak:enjoy additionalfully paid days offduring the last week of the year

• Floating Holidays: use additional up to 2 days of paid timeoff benefit

• Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.

• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Your money

• My Benefit platform/Multisport card:enjoy the benefit cafeteria system and use popular sport card

• Employee Capital Plans:profit from longterm saving scheme cofinanced by Sabre and the State Treasury

• Baby Bonus:benefit from onetime allowance on childbirth or adoption

• Say Thanks program:collect points on recognition program and transfer them to wide variety of gifts and services

Health and wellness

• Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services

• Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package

• Employee Assistance Program: find help in free confidential program with a certified counselor

• Mindfulness & meditation apps: take care of your mental and physical health with free access to Headspace Burn Along Sanvellowhich will help you manage stress exercise sleep and more

• Life insurance: sign up for free high coverage life insurance program

Career development

• English & Polish lessons: improve your language skills during lessons led by native speakers

• Certification and tuition reimbursement

• Our Communities:join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group Innovation Lab Community Women in Technology SOLVE!T and many more)

And more

• Car and bike parking

• Fun & Relax zone in modern office: enjoy electronic tables to work foosball ping pong pool table swings massage chairs and terraces to admire a panoramic view of Krakw. We have parents rooms as well

• No dress code

• Innovation Lab: access Augmented Reality & Virtual Reality equipment Robot construction kit 3D printers and many more

• Attractive Referral Bonus:earn $2500 USD for every hired referral

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.